Windows 10: Dolby Atmos Popping/Crackling Sound

I'm wondering if anyone else has experienced this before and knows a solution? Whenever I have Dolby Atmos surround sound enabled, there is a popping/crackling sound when my computer is loading something. For example, when I click on a video, the first few seconds of it are just glitchy popping sounds. When I launch a game, there's a popping sound. It only happens when I have Dolby Atmos enabled, it doesn't happen if I disable Dolby Atmos.



I'm thinking it might be a problem with my drivers, but I don't know where to start with that. That's why I'm asking for help here. I have already tried reinstalling *most* of my audio drivers and my GPU drivers.


The audio glitching happens every time I launch an application or start watching a video, but it sometimes happens randomly without me doing anything.


I tried screen recording to record the sound but the sound doesn't get picked up in screen recordings.

I have also tried to run the audio troubleshooter troubleshoot sound problems, but my computer blue screened. The stop code was "SYSTEM_SERVICE_EXCEPTION" and it says what failed was "nvrtxvad64v.sys".


PC Specs if that's useful at all:

Rtx 2070 Super

Ryzen 9 3900x

324x8 gb 3000mhz RAM

MSI x470 Gaming Plus Motherboard

:)

 

Dolby Atmos

We would like to confirm if you have check if you Dolby Atmos can be dectect by your computer?

We suggest that you check if its being detected by following these steps:

• At the bottom right side of your screen, where the Time and date can also be located, look for the
  sound icon.
• Right click on the sound icon, a smaill window will pop up with the Sound
  menus.
• Click on the Playback Devices.
• The Sound window will appear with the Playback
  tab.
• Look for Dolby Atmos to make sure that it is properly installed.

If its not on the list in Playback Devices, kindly check if its listed in Device Manager by:

• From the Start menu, type in Device Manager, then
  Enter.
• Then click the Sound, video and game controllers driver.
• Look for Dolby Atmos, then right click on it, then click
  Unintall.
• Once done, remove your Dolby Atmos device and restart you computer.
  

After your computer has restarted and your are in the Desktop screen of your computer, connect your Dolby Atmos device. It should automatically be installed in your computer by giving you prompts. Once successfully installed, kindly check if it is detected
now by you computer in Playback Devices.

We'll be waiting for your update.

 

Dolby Atmos

I checked this line:

5. Look for Dolby Atmos to make sure that it is properly installed.

and i have list with my two audio cards :

1. onboard - Realtek High Definition audio

and

2. dedicated Asus xonar DG audio device.

When selecting option 1. i have spatial sound dolby atmos option, but when selecting option 2, i have listed only "none" under spatial sound.

I can confirm that i had spatial sound on previous win10 build

For this part:

• From the Start menu, type in Device Manager, then Enter.
• Then click the Sound, video and game controllers driver.
• Look for Dolby Atmos, then right click on it, then click Unintall.
• Once done, remove your Dolby Atmos device and restart you computer.

i dont have dolby atmos under sound, video and game controllers

 

Dolby Atmos won't install

I have downloaded the Dolby Access app through Windows Store, I have gone through the "getting Dolby Atmos" prompts through the app, I opted to go with the 30 day trial and it appeared to be installing Dolby while a loading spinner ran over the trial option.
Afterwards it prompted me to begin setup of Dolby Atmos by going to my device properties -> Spatial Sound -> Dolby Atmos...however the option "Dolby Atmos" is not there.

I figured maybe I just need to restart my computer to finish the install but even after restarting I still only see the option "off" under the Spatial Sound tab. There does not seem to be anyway to attempt to re-install the software as there is no program
listed for Dolby Atmos in my Programs list and the Dolby Access app seems to believe it is installed on my computer.

How can I go about fixing this issue?