Windows 10: dolby atmos says need to be bought from the microsoft store, even though i've already...

hello, i'm here with a big issue with my laptop. for some reason, i'm able to run dolby access but I can't enable Dolby's atmos for headphones because I haven't bought it from the Microsoft store, even though I already have. it only gives one damn option, and it's windows sonic. I really would like dolby atmos on my laptop because I can't transfer movies to my desktop (which has it) because someone decided to break my external hard drive (6 tb were talking about) and I can't get this damn thing to work on my laptop because you damn jerks at Microsoft think I don't own it even though I used my cold hard cash to purchase this ****.


Make: Dell

Model: Inspirion 1545

Windows 10 version: 1803

Ram: 3 gb

Hdd: 160 gb

cpu: intel Pentium dual-core processor


Oh by the way, this worked perfectly fine on my old laptop, which had similar specs to what I have now.

:)

 

Dolby Atmos

We would like to confirm if you have check if you Dolby Atmos can be dectect by your computer?

We suggest that you check if its being detected by following these steps:

• At the bottom right side of your screen, where the Time and date can also be located, look for the
  sound icon.
• Right click on the sound icon, a smaill window will pop up with the Sound
  menus.
• Click on the Playback Devices.
• The Sound window will appear with the Playback
  tab.
• Look for Dolby Atmos to make sure that it is properly installed.

If its not on the list in Playback Devices, kindly check if its listed in Device Manager by:

• From the Start menu, type in Device Manager, then
  Enter.
• Then click the Sound, video and game controllers driver.
• Look for Dolby Atmos, then right click on it, then click
  Unintall.
• Once done, remove your Dolby Atmos device and restart you computer.
  

After your computer has restarted and your are in the Desktop screen of your computer, connect your Dolby Atmos device. It should automatically be installed in your computer by giving you prompts. Once successfully installed, kindly check if it is detected
now by you computer in Playback Devices.

We'll be waiting for your update.

 

Dolby Atmos

I checked this line:

5. Look for Dolby Atmos to make sure that it is properly installed.

and i have list with my two audio cards :

1. onboard - Realtek High Definition audio

and

2. dedicated Asus xonar DG audio device.

When selecting option 1. i have spatial sound dolby atmos option, but when selecting option 2, i have listed only "none" under spatial sound.

I can confirm that i had spatial sound on previous win10 build

For this part:

• From the Start menu, type in Device Manager, then Enter.
• Then click the Sound, video and game controllers driver.
• Look for Dolby Atmos, then right click on it, then click Unintall.
• Once done, remove your Dolby Atmos device and restart you computer.

i dont have dolby atmos under sound, video and game controllers

 

dolby atmos

Hello, to enable Dolby Atmos, you will need to install the dedicated application from the Microsoft Store. Dolby Atmos is a paid subscription service, so you will have to pay for it after the free trial mode. Here is the link to the software itself:

https://www.microsoft.com/store/productId/9N086...

Once you have installed this app, you can enable it by right clicking on the sound icon on the taskbar, then changing the spatial sound mode to Dolby.

Make sure that the device is Atmos compatible.

Hope this helps, and let me know if you have further questions!