Windows 10: Dotmatrix printer not working after windows 10 update

Hi we use Dotmatrix printer LQ 2190, with the recent update on windows 10 the printer is not getting connected and unabel to print.


Can anyone help on this

:)

 

EPSON LQ-690 Dotmatrix 24-pin printer and Windows 10

I bought a new Epson LQ-690 printer for printing draft/electronic transfer requests in 3 to 4 copies to banks. After several days attempts, I could not make it print what I needed even though the devices & printers showed the printer in the list of my three
printers, the other two HP Laser jets.

My OS was Widows 10 pro Version 1709 OS Build 16299.64

Eventually, I had to uninstall the update KB4048955 from the security update for windows this month. Then, happily my Epson printer started to work.

And my OS remained the same with OS Build only changed from 16299.64 to 16299.15

Unfortunately, all this mess wasted my one week's works related with money transfers and I had to write by hand all those bank documents.

Is there no other ways to keep an important security update intact and make the dotmatrix Epson printer work well with the latest version of Windows 10?

I expect some smart suggestions from any of you who are more experienced and smarter in this field. Please help.

thanks and best regards

Ahamed

 

Windows 10 update cause printer problem with: "Printer not activated - Error - 20"

Hi John,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand your concern about accessing the printer after the Windows Update, we will help you with this issue.

Do let us know the following:

• What is the make and model of your device?
• How is the printer connected to the computer, locally or through network?
• Have you tried any troubleshooting steps to resolve this issue?

I suggest you to try the below and check if it helps.

Step 1: I suggest you to update the drivers for printer and check.

• 
  Right click on the Start button from the desktop and select
  Device Manager.
  
• 
  Locate and expand Print queue.
  
• 
  Right-click on the printer driver
  that is listed and click Update driver software.
  

Step 2: I suggest you to run the printer troubleshooter from
“Fix printer problems”
and then check if this fixes the issue.

Hope it helps. Reply to the post with an updated status of this issue and required information, we will be happy to help you further.

 

Printer Not Working after Update

Hi Von,

Since your printer is also having an issue after an update, we suggest that you run the Printer Troubleshooter as an initial troubleshooting step. Follow the steps provided in the link on my first response. Also, can you provide us additional details regarding
your concern. Kindly answer the questions below:

• Which update are you referring to which caused this issue?
• Which troubleshooting steps have you done so far?

Keep us posted so we can further assist you.