Windows 10: double charged

I have been charged double on my account. I paid for my personal account and then was suggested by Microsoft to upgrade to a family account. I need to be reimbursed for the personal account charges. March 7, 2024 Order number 64766356-194e-44c7-be07-8c79a176926c personal account chargeMarch 7, 2024 Order number 2372654595 Family account charge

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double charged

I have been charged double on my account. I paid for my personal account and then was suggested by Microsoft to upgrade to a family account. I need to be reimbursed for the personal account charges.

March 7, 2024 | Order number 64766356-194e-44c7-be07-8c79a176926c (personal account charge)

March 7, 2024 | Order number 2372654595 (Family account charge)

 

Toshiba Laptop Not Holding Battery Charge

attached is a pic of the internal of the laptop there does NOT appear to be a CMOS battery what should my next steps be? - fully charge existing battery and see if i remove it and install back teh next day whether its still fully charged? - charge the battery for 18 hours to charge the internal CMOS battery? - suggestions please as Im not sure

 

Battery Won't Charge Fully

Make sure to install all Windows important updates.

Install latest versions of your laptop device drivers you can download the latest device drivers from the device manufacturer or from your laptop manufacturer website.


Step 1

1. Shutdown your laptop.

2. Remove the battery.

3. Connect the AC power adapter to your laptop.

4. Power on the laptop

5. Open the Device Manager by typing Devmgmt.msc into Start Menu or from Control Panel.

6. Under the Batteries category, right-click all of the Microsoft ACPI Compliant Control Method Battery listings, and select Uninstall (it’s ok if you only have 1).





7. Shutdown the laptop.

8. Insert the battery.

9. Power on the laptop.

If above suggestions wont resolve the battery charge issue then follow below steps.




Step 2

1. Shutdown the laptop.

2. Remove the battery.

3. Start the laptop with only AC adapter connected to laptop.

4. When you login to Windows OS connect the battery while Windows OS working.





Step 3

Reset the System Management Controller. Use one of these methods to reset the SMC, which controls battery management, battery status light.

1. Shut down the computer and disconnect the power cord.

2. Remove the battery.

3. Press and hold the power button for ten seconds.

4. Reattach the battery and AC power adapter, then start up the laptop.


Hopefully one of the above suggestions will help you resolve the battery not charging problem. If battery still doesn't charge, you may need to replace your battery.