Windows 10: Downloaded files disappear

Downloaded files disappear in w10 home.They are not anywhere, not even in file history. Recuva revovery software does not show anything.
Alberto Product name:HP ENVY 17 Notebook PC Product number:G0U21AAR
Serial number:6CF4482BZW
BIOS:F.34-12/19/2014
Keyboard revision:77.35
Total memory:16.00 GB
Processor name:Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz

:)

 

Download file Disappeared

Hi Richard,

Thank you for the reply.

Are you referring to Download folder?

Method 1:

If you are referring to Download folder, I suggest you to check if you can find the download files in the following location or not.



1. Go to your downloads folder (C:\Users\”Your user name “\downloads).

2. Check if you can access all the files.

Method 2:

To make sure the computer is free from virus, I suggest you to run Microsoft Safety Scanner.
The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove virus, spyware, and other malicious software. It works with your existing antivirus software.

Safety Scanner - Windows Defender Security Intelligence

Warning:

1) The Microsoft Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again.

2) If you run the virus scan the program that is infected with virus will get deleted. So you have to reinstall the program. Also if the files and folders are affected with virus then they might even get deleted.



Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

Download file Disappeared

The whole file that contains my downloads.

 

Not in your 'Downloads" folder? Check which browser you used to used to download, Edge automatically uses "Downloads", IE and Mozilla will dump them wherever it was set to dump them before the upgrade.

Also, check your AV programs, those might have been deleting them, installers with toolbars etc in them are always considered as viruses now and most browsers delete em after downloading. And I know Chrome deletes em too, certain files you have to click "allow" or "keep" to keep.

 

This thread is solved judging by the icon. Is this correct? might want to mark it as unsolved if want people to answer.

 

kindly confirm the following...

-Location Path of downloaded files
-what application did use to download it (web browser, torrent app, etc)

and please update the STATUS, you wont get any answers if its already "SOLVE"

 

Dear friends, It is mystery, Downloaded folder are empty as they where ever used, I usa A Western Digital Passport 1TR as a file history folder, They even disappeared there, disappeared from Onedrive as well. I use Eset Smart security 8, Tried to ro Adwarecleaner,

 

what's the location of the folder?

example
C:\Users\<username>\Downloads


and another question, was your prev OS Windows 8.1?

 

When you download a file through any browser, there's an option somewhere to 'Open Containing Folder.'

In Windows, to find a file you have downloaded...

• Open your personal folder by clicking the Start button and then clicking your user name at the top of the Start menu's right pane.
  
• Double-click one of the following folders:
  
  • Downloads
    
  • Documents
    
  • Pictures
    
  • Videos
    
  • Music

If you do not see the file you are looking for, but know its file name, you can search for it by following these steps:
To search for a file you have downloaded...

• Click the Start button
  
• Type all or part of the file name into the Search box.
  The file you are looking for will appear in the list of results.

 

What Browser are you using to download.