Windows 10: Downloaded images not showing up in downloads in paint 3d

I'm having an issue, I'm trying to use paint 3d and edit an image that I downloaded, and they show up just fine in file explorer, but when I go to open the image in paint 3d none of my downloads show up, I know they're compatible because I've edited the same image before previouslyOn the same note, my virus protector says I need to take action on a threat, but in my threat protection it claims no threats and no actions needed

:)

 

Can't download Paint 3D

Hi,



We would like to know the following information to better assist you:



- What is the version and OS Build of your Windows 10?

- Where are you trying to download Paint 3D?

- Did you receive any error message when trying to download the app?

- Can you narrate the troubleshooting steps that you’ve done to address this issue?



If you are using Windows 10 version 1709, Paint 3D should be available by default. We recommend that you have run the wsreset.exe to clear and reset Windows Store cache and try to download the Paint 3D from the Windows Store. You can
follow the steps below:

• Open the Run box. Press and hold the Windows Key + R.

• Type WSReset.exe
• Click on Run as administrator

Keep us posted for further assistance.

 

Can't download Paint 3D

Hi,

When downloading from the Windows Store, make sure that you've logged in with your Microsoft account.

Kindly verify the following:

• Have you tried the above suggestions?
• Which version of Windows 10 are you using? If you're using Window 10 1709, Paint 3D should be available by default.
• Have you encountered the same issue when downloading a different app from the store?

Let us know.

 

paint 3D will not import image

Dear Stuart Saunders

Good day! Thank you for posting in Microsoft Community. Please don't worry, we can work together to narrow down this behavior and solve it together.

As per your description, you cannot import image with Paint 3D . This behavior can be caused by different reason, I will appreciate you can try the normal troubleshooting steps 1 by 1 below and tell us the result.

1. Try resetting the app and see if that helps.

• Press Windows + I keys together to open Settings
  
• Now click on Apps and select Apps & features
  
• Search for Paint 3D app and click on it
  
• Now click on Advanced options
  
• Scroll down and click on Reset
  

2. Suggest you to run the apps troubleshooter to fix problems with apps from Microsoft Store and restart the PC to check if that makes any difference.

Article for Reference.

‘Windows 10 Tip: A guide to the basic tools in Paint 3D’.



After restarting the PC, download the app from Microsoft Store and see if that works

3. If all the steps can't work, try re-installing Paint 3D app and see if that helps.

• Press Windows + X keys together and click on Windows PowerShell (Admin)
  
• Accept the UAC prompts
  
• Now type in the following command and hit Enter:
  Get-AppxPackage *Microsoft.MSPaint* | Remove-AppxPackage
  
• Restart the PC
  

If this is not your scenario or any unclear, you can post back in your free time. We’re looking forward to your reply and will continue to help you all the time!

Your understanding and patience will be highly appreciated. I hope that you are keeping safe and well!

Sincerely,

Stacey | Microsoft Community Moderator