Windows 10: Downloading - 100% and seems to be frozen

My Windows Update Windows 10, Version 1903 shows Downloading 100% and not doing anything further? Can I restart my computer or would this not be feasible?

:)

 

Frozen Computer

Hi,

We would like to know the status of the concern you have posted here in the Community forum. Kindly answer the following questions for us to provide you with an accurate troubleshooting suggestions.

• When you turn your computer ON, on what screen does it freezes? If you can, kindly post here the screen shot of this frozen window.
• Have you made any recent changes on your computer prior to encountering this issue?
• What troubleshooting steps have you done so far?

We look forward to your post.

Regards.

 

Frozen Computer

Hi Cindy,

In order for us to help you with your frozen computer, kindly answer the following questions:

• When you turn your computer ON, on what screen does it freezes? If you can, kindly post here the screen shot of this frozen window.
  
• Have you made any recent changes on your computer prior to encountering this issue?
  
• What troubleshooting steps have you done so far?

We look forward to your post and we appreciate your response.

Regards.

 

Surface pro 6 frozen at 100% configuration.

Surface pro 6 frozen on 100% configuration , do not turn off. Tried holding off button for 30 seconds and then with volume button. Gone through this severa times but always restarts at frozen screen. Only once has it given me the advance repair option and
after selecting reset, the frozen screen appeared again. Only had the thing kess than 2 weeks. Is this normal?