Windows 10: Downloading JPG's from Email

I use Yahoo mail and when I have pictures jpg's attached I cannot download them. I keep getting a Failed - Virus Scan failed message. I cannot figure out why this is happening as it did not previously. I'm using AVG Virus Scan software and if I turn it off, I still cannot download the picture. I tried doing what Google Chrome recommends but it does not work. What or how can I resolve this?

:)

 

email attachments

Hello Allan,

To attach a document file on an email, you can follow the step given below:

For Windows 10 Mobile:

• Launch to File Explorer app.
• Press and hold the file that you need to attach on the email, and select
  Share button.
• Select Outlook Mail on the suggested applications.

For Windows Phone 8.1:

• Download and install
  Files app.
• Launch Files app.
• Tap and hold the document that you need to attach on the email, and select
  Share button.
• Select the Mail app on the suggested applications.

Feel free to post back if you have other queries.

 

old email addresses

Thank you for updating me HA.111

Here is the step to remove that old email address.

Start typing an email address into the “To” field. As soon as you see the old email address being recommended as one of the potential candidates, use the down arrow key to scroll through the list of suggestions. Once you highlight the old email address, type
the delete key. In many cases, this will actually remove the entry not only from the current list of suggestions but from future suggestions as well. You may even find that as you mouse over the drop-down list the highlighted item will have an “x” to explicitly
allow you to delete it.

Just do this step and your good to go.

Continue to have an escellent day HA.111

Best regards,

Anthony C. De Jesus

Independent Advisor

 

Pictures in email not downloading with Win Phone 8.1

Howdy Andy,

Thank you for posting on the Microsoft Support forums.

Without knowing more information, there isn't much that we can suggest as a troubleshooting step just yet. Please reply with the following bits of information:

• The email provider hosting the email account being issued. For example: Outlook.com or Gmail.com.
• Whether or not this happens in emails from any sender or just emails from a specific sender.
• The make and model of the device.
• The OS version and firmware revision on the device. This can be found under
  Settings > About after tapping the More Information
  button.
• (Lumia Devices Only) The manufacturer name and mobile operator listed under
  Settings > Extras+Info.
• The approximate date this issue began.

As for automatically downloading the full email (including pictures):

• Open the Outlook app on the device.
• Tap the [...] icon in the bottom right.
• Select Settings.
• Scroll down and enable the option Always download full message and Internet images.
• Select the Done option on the bottom to save your changes.

Regards,