Windows 10: Downloading WhatsApp media to pc

I was in previous years able to download images and other media from WhatsApp by connecting my phone and transferring files onto PC. I can still do this but have found the majority of the files cannot be opened. I'm using Windows 11. Error messages say the codec to play the audio can't be found or the file type is not supported. I have contacted WhatsApp for help but they have answered four times with completely inappropriate or irrelevant answers which make me think they are just sending templates without reading my query or it is just a bot response. Can anyone help with this?

:)

 

problem downloading WhatsApp

Hello,

Thank you for posting in Microsoft Community.

I understand that you are unable to download the WhatsApp application in Windows. We will help you.

To assist you better, I suggest you to answer the below questions.

• Are you trying to download the application from Windows store in Windows Phone or PC?
• Is the issue specific to the WhatsApp application?

Please post to us with more information to help you better.

 

whatsapp download over wifi

Hi,

Thank you for posting your query in Microsoft Community.

I would suggest you to provide some information to help you better.

• Are you stating that you don’t want to download WhatsApp over WIFI?
  
• Did you try downloading through your Internet connection?
  
• Are you downloading in Phone or a PC?

Refer the below link to download WhatsApp for a phone.

WhatsApp for Windows:
https://www.microsoft.com/en-us/store/apps/whatsapp/9wzdncrdfwbs#app-detailsa

Keep us posted to help you better.

 

problem downloading WhatsApp

I'm having trouble downloading whatapps and other apps .