Windows 10: Download's not downloading

Hi, can anyone help me with a problem I'm having with my HP laptop. I have windows 10 and I'm trying to download Norton360 and the message comes back: couldn't download-Virus Scan failed. I have talked with Norton and they suggested I remove all antivirus programs. I did except windows, and I can't figure out how to remove or put it on hold. So now what??? It will not allow me to download any programs all the same message and i tried to download logmein for Norton and it stated the same message. Please help me as my granddaughter needs this computer for school. Thank you in advance. Libby

:)

 

Something wrong with downloads?

maybe list the specific file you are trying to download. I also just grabbed a download with no issues, and good speed.

 

Internet Downloads

Thanks all for the useful suggestions, i certainly can understand the idea of refreshing downloads. I wish Firefox had that little button lol. Now i'll try and download Warrock (a great FREE game) with download manager though (annoyingly) firefox is now downloading without buggering up!
I just did a few spyware scans which though didn't stop the probs it probably did stop all thoses bloody programs from using the internet and slowing it down.

 

Downloaded files disappear


When you download a file through any browser, there's an option somewhere to 'Open Containing Folder.'

In Windows, to find a file you have downloaded...

1. Open your personal folder by clicking the Start button and then clicking your user name at the top of the Start menu's right pane.
   
2. Double-click one of the following folders:
   
   • Downloads
     
   • Documents
     
   • Pictures
     
   • Videos
     
   • Music

If you do not see the file you are looking for, but know its file name, you can search for it by following these steps:
To search for a file you have downloaded...

1. Click the Start button
   
2. Type all or part of the file name into the Search box.
   The file you are looking for will appear in the list of results.