Windows 10: Dragon works with Adobe bug fix

If you're updating to Dragon 16, the only thing you have to do is reset your Windows system. Once you've done that, Dragon will work fine with Adobe or any other program. If you are having trouble uninstalling Dragon completely and installing the new version, try this: first uninstall Dragon 15 and then install the new version alone without the upgrade. If you get the version with the upgrade, uninstall it first before installing the new version of Dragon. You can also go to your program files on your PC and reinstall Dragon 15 before uploading the new version of Dragon 16.

:)

 

Windows 11 incompatibility with Adobe Acrobat and Dragon Naturally speaking

A weird thing happened after I updated to Windows 11. I use Dragon NaturallySpeaking 15 by Nuance, which was acquired by Microsoft this year. Until the Windows 11 update, I was able to use Dragon in Adobe Acrobat Pro DC, dictating text into an editable PDF, as well as most other applications. But after the update, whenever I open an Acrobat PDF, Dragon will allow dictation into a browser, Word and a Dragon dictation box, but will no longer allow dictation into Adobe, Quicken, Slack, and possibly other applications. It returns the Dragon error: COM returned an unexpected error: Details are HOOKERR__NONOTIFYWINDOW.

In addition, even once I close Acrobat, Dragon still will not dictate into those apps until I restart Dragon. Then it's fine, unless I open Adobe again.

This was apparently a known bug in Acrobat Reader X, but the workaround does not exist in Acrobat DC.

I spent an hour and 40 minutes on the phone with Nuance techs, who uninstalled, reinstalled, cleared registry keys, etc., to no avail. Their suggested workaround is that I not use Dragon when I'm using Adobe. That is not a good workaround.

So I'm posting here and will also post to Adobe in hopes that someone has had the same problem and can figure out whether the conflict is in Adobe, Windows or Dragon.

Thanks in advance for any help

 

Microphone connection with Dragon 13 and Windows 10

Hi Michael,

One of the possible cause to this issue is compatibility conflict. Some user reports that the latest version of Dragon 13 doesn't require Compatibility mode in order to run correctly. We suggest turning off Compatibility mode by following the steps below:

• Locate Dragon 13 shortcut and right click it.
• Select Properties from the list.
• Click on Compatibility tab and locate Run this program in compatibility mode for and uncheck it.
• Click OK to save the changes and try running the application again.

Update us with the outcome so we can provide further assistance.

 

[SOLVED] Dragon NaturallySpeaking 15.6 Stopped Working After Windows 11 Update

I was able to get Dragon NaturallySpeaking 15 to start working again with the latest version of Windows 11 – Version 22H2 OS Build 22622.590.

After communicating with nuance customer support over multiple days, they provided me with the tools that were successful in getting Dragon back up and working for me. Although, I should state that what worked for me was not recommended by them as a solution.

NOTE: I had performed many of the steps multiple times with no success before the following steps worked.

1. Uninstall Dragon
   
2. Restart computer in clean boot
   
   1. Open Run Prompt type in msconfig and click OK
      
   2. Select Services tab on the System Configuration window
      
   3. Click Hide all Microsoft services on the bottom left of the window
      
   4. Click on Disable all – this disables all non-Microsoft startup services
      
   5. Click on the Startup tab and open up Task Manager
      
   6. Disable all apps that start on Windows startup and exit Task Manager
      
   7. Click Apply and OK on System Configuration window
      
   8. Restart the computer with the prompt on the window that pops up
      
3. After Windows restarts, open the task icon window at the bottom right and close any apps that may have started up.
   
4. Nuance provided me with this link to a Dragon 15 Removal Tool: http://supportcontent.nuance.com/dragon/15/DPG_DPI_15_Cleaner.exe
   
5. Download and run the cleaner
   
6. After the cleaner is completed, repeat Step 2 to restart in clean boot.
   
7. Install Dragon
   

After installing the base Dragon 15 (without updates 15.3 and 15.6), I made sure that it was working properly. I then restarted the computer following Step 2 and updated it to 15.3. Performed the same tasks and restarted the computer again following Step 2 before updating to 15.6.

I then went into the beta channel of Windows Update and updated to the Cumulative Update for Windows 11 Insider Preview (10.0.22622.590) (KB5017846). This is where all my problems began. After installing the update, Dragon is still working. I am using it to write this post.