Windows 10: Driver/Windows Update issues? Lenovo laptop beeps twice loudly, keyboard and fingerprint...

Disclaimer: I have no experience with IT, everything I've tried I learned from Google. If you have tips or instructions, please be as clear as possible so I know what to do or check.Hello everyone, I'm at a loss. My 2.5 years old Lenovo Ideapad 5 15ARE05 with Windows 10 out of nowhere became completely unusable. One morning I opened it and was greeted with 2 short loud beeps that looped with an interval of 5 seconds. Fingerprint was deactivated, keyboard and touchpad seemed unresponsive. Later I realized that Windows thought the Ctrl keys were pressed indefinitely happened in virtual and

:)

 

Fingerprint scaner does not work as expected in Lenovo laptop

Hi Robert,

What is the model of the Lenovo laptop wherein the fingerprint scanner does not work?

Since the issue involves working of the fingerprint scanner which came inbuilt with the Lenovo laptop, I would request you to contact the laptop manufacturer.

In the meanwhile you can execute the Hardware and devices troubleshooter and then check if it helps.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with the Bluetooth adapter. Refer these steps:

• 
  Press Windows key + X, select
  Control panel.
  
• 
  Change the view by option on the top right to
  Large icons.
  
• 
  Click on troubleshooting and click on the
  view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  
• 
  Restart your computer and check if the issue is resolved.
  

Please revert if you face any issues with the fingerprint scanner.

 

I have a Lenovo Yoga 520 laptop

Hi David,

Welcome to our community.

This is Leocadia, independent community expert, and I am glad to assist you today.

Sorry to hear about this inconvenience. Now, we would like to help you promptly.

To fix fingerprint reader not working issue after Windows 10 Update , the first workaround you can try is to uninstall the Lenovo Fingerprint Manager Pro or Lenovo Fingerprint Manager, and then re-enroll your fingerprints. Follow the steps below:

Step 1. Open the Control Panel and find Programs.

Step 2. Click Uninstall a program under the Programs.

Step 3. Find Lenovo Fingerprint Manager Pro or Lenovo Fingerprint Manager in the program list, and then right click it to uninstall it.

Step 4. Click the Start button to open the Settings.

Step 5. Select Accounts in the Settings.

Step 6. Choose "Sign-in options" on the left. Scroll to Windows Hello and click Set Up in the Fingerprint section.

Step 7. Click Get started in the Windows Hello setup.

Step 8. Enter your PIN.

Note: If you don't have a PIN, you need to set up one at first. Refer to this post: How to set up PIN code in Windows 10.

Step 9. Put one of your fingers on the fingerprint reader to scan it.

Step 10. Choose Add Another if you want to repeat the process with another finger, or you can choose to close the program.

Workaround 2. Update the Synaptics WBDI Driver Manually

According to some users, they suffered the fingerprint reader not working issue with the error message of "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)". This issue usually occurs after a Windows
OS update. It is caused by the conflict between the outdated drivers and the updated system. To troubleshoot such an issue, you need to update your Synaptics WBDI driver to the newest version.

To update the Synaptics WBDI driver manually, you need to uninstall the driver in the Device Manager firstly. Then find the updated driver in the Lenovo official website and download it. After you install the newest version of the Synaptics WBDI driver, the
fingerprint reader not working issue may be resolved.

However, some users rendered that they still failed to fix the issue after they installed the new Synaptics WBDI driver for their laptop models such as ThinkPad X1 Carbon and ThinkPad P51. If you are one of these users, here is a tip for you. You can download
the 5.2.3527.26 version Synaptics WBDI driver at first. After the installation of 5.2.3527.26 driver is finished, download the latest 5.2.3531.26 version driver and install it. Many users have tried this method and it works.

Workaround 3. Use Driver Talent to Resolve Fingerprint Reader Not Working Issue

If you don’t want to update the Synaptics WBDI driver manually by yourself or you are just a computer novice, a reliable driver update tool like Driver Talent will be your good helper. It will find out all your outdated drivers quickly and automatically update
them to the newest version in minutes for your Lenovo laptop. Click the download button below to get Driver Talent and follow the easy steps to fix the issue right now.

Step 1. Launch Driver Talent and click the “Scan” button to scan your laptop.

Step 2. Click “Update” to update all your outdated drivers in the driver list. Driver Talent will automatically download and install the most suitable driver version for you.

Step 3. Reboot your laptop to have the update take effect.

Hope it helps, but let me know if you need further assistance

 

Synaptics WBDI fingerprint driver not working on Lenovo Ideapad 520 ?

The UK site lists a fingerprint driver:
laptops and netbooks :: 500 series :: 520 15ikb - GB
As well as a BIOS update from Jan 2020:
laptops and netbooks :: 500 series :: 520 15ikb - GB
Full download list:
laptops and netbooks :: 500 series :: 520 15ikbcontentdetail - GB
US site has these too:
laptops and netbooks :: 500 series :: 520 15ikbcontentdetail - US