Windows 10: driver_power_state_failure BSOD during specific cold boot-ups

Here is my unusual BSOD challenge - any assistance you can provide would be very much appreciated:

The fault appeared immediately after upgrading from win 7 to win 10:

Following every windows shut down command (windows-menu>power>shutdown), the subsequent cold boot is interrupted by a BSOD with the “driver_power_state_failure” message, followed by a long duration “black screen” that delays the boot-up. The boot-up completes without any user intervention.

In all other aspects the computer works perfectly - there are no further crashes or BSODs in normal operation.

The net effect is to extend boot-up time by four or more minutes. Also the hard disk free space is reducing by about 0.4 Gb after each BSOD.

The problem is consistent and occurs after every cold boot that follows a shut down using the windows menu>power>shutdown command.

Curiously, it does not happen in any of the following boot-up cases:
1. After a shut down from a third party program command (example after a shut-down command from the “Cobian” back-up program on completion of a back-up), then cold boot.
2. After the computer is powered off using the physical power button, followed by cold boot.
3. On warm boot (windows-menu>power>restart).
4. Any boot-up from or within Safe Mode (cold boot, warm boot, or power button off - then cold boot).

The following actions have not corrected the problem:

Updated drivers using MS updater and third party driver software.

Ran Verifier on multiple reboots to determine a jmcr.sys (driver for Jmicron SD card reader) violation:
“A device driver attempting to corrupt the system has been caught. This is because the driver was specified in the registry as being suspect (by the administrator)”.
Have attempted to update this driver, but Windows returns a message that it is up-to-date. This appears to be confirmed at Acer’s website where the latest driver (win 7 only) is the same date as my installed driver.

The limit of my knowledge is reached here!

The attached Zip file includes all information that was requested in your excellent tutorial.
Please Note:
Minidump 042616-20078-01.dmp reports information on Verifer’s crash and the violation it detected in the jmrc.sys driver.
Minidump 042716-27421-01.dmp reports on the undiagnosed driver_power_state_failure BSOD during cold boot following a “normal” Windows shut down (windows-menu>power>shutdown).

Only two minidumps are included - your data gathering utility was unable to complete when it attempted to collect copies of all available minidumps.
Computer details:
Name: Acer Aspire 8930 Laptop

Operating System
Windows 10 Home 32-bit

Many thanks, in advance, for any assistance you can give.

:)

 

DPC_WATCHDOG_VIOLATION

I updated my Bios driver to latest.

I could no longer boot, "BootMgr is missing". After searching the boards and troubleshooting, the bios had changed the hard drive to boot from. I was able to successfully boot up into Win10.

Cold start continued to produce BSOD, as before.

Following Team ZigZag suggestions, rename Pnp680.sys to *.bak, resolved BSOD and now cold start and warm start smoothly into Win10.

Many thanks to your quick responses.

Very helpful and much appreciated!

 

BSOD DRIVER_POWER_STATE_FAILURE ntoskrnl.exe Ryzen 7 1700 - ASUS B350F - Win 10 Pro

Hi Lacrumb, thanks for your response, below is my additional information:

1. Desktop

2. Windows 10 Pro

3. Ver. 1703 (OS Build 15063.413)

4. When using the computer (successfully booted into Windows) generally, not any specific program, it just bsod randomly

5. There's no error, bsod gives me DRIVER_POWER_STATE_FAILURE

6. Machine spec: ASUS Strix B350F GAMING, AMD Ryzen 7 1700, GSkill Flare X 2400Mhz 2x8GB, ASUS R9 390, an SSD and 2 HDD.

Regards,

Khiem.

 

Please remove / disable items from the startup in taskmanager
These programs could interfere with the boot process giving you trouble and increase the boot time.



Warning Programs that claim to update your drivers install either the wrong or corrupted drivers.
If you have installed any driver with Driver Booster 3 & Driver Easy, please remove them as it may cause trouble.
A good way to get rid of these programs and their changes is to use a restore point.

It does appear that Acer doesn't provide Windows 10 support for your laptop, if Windows Update doesn't provide drivers then you're using a laptop which is incompatible with Windows 10 (note that it doesn't matter how long someone is running the OS).
The best would then be to revert back to the previous OS

Regarding device manager, I rarely suggest to check in device manager for driver updates because most of the time it says there are no driver updates.

 

Many thanks Axe0 for your super-fast response with its helpful suggestions and good advice.



It is disappointing to discover that the Acer Aspire is not fully compatible with Win 10, despite the persistent reminders from MS to upgrade accompanied by the positive MS compatibility report.



Driver updates - I did indeed update using Driver Booster 3 and there was no apparent effect. I will now restore to the pre-update condition as you advise.



I’ll wait a while before reverting back to Win 7 - there are about 4 weeks left to take advantage of the automated roll back procedure after my “free” upgrade to Win 10.



I’ll give further feedback on resolution or roll back from win 10.


Thanks again.