Windows 10: DRIVER_STATE_POWER_FAILURE 9F after putting laptop into sleep

Hi there,


After putting my Dell Latitude 7300 into sleep, a short while after it will reboot and it seems the error is DRIVER_STATE_POWER_FAILURE. I have run WinDbg with the following output:


0: kd> !analyze -v


******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************DRIVER_POWER_STATE_FAILURE 9fA driver has failed to complete a power IRP within a specific time.Arguments:Arg1: 0000000000000003, A device object has been blocking an Irp for too long a timeArg2: ffffd686a01240a0, Physical Device Object of the stackArg3: fffff80666d8d750, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stackArg4: ffffd686b70b1bc0, The blocked IRPDebugging Details:------------------*** WARNING: Unable to verify checksum for win32k.sysKEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 7437 Key : Analysis.DebugAnalysisProvider.CPP Value: Create: 8007007e on HUL-L000005 Key : Analysis.DebugData Value: CreateObject Key : Analysis.DebugModel Value: CreateObject Key : Analysis.Elapsed.mSec Value: 40893 Key : Analysis.Memory.CommitPeak.Mb Value: 92 Key : Analysis.System Value: CreateObject Key : WER.OS.Branch Value: vb_release Key : WER.OS.Timestamp Value: 2019-12-06T14:06:00Z Key : WER.OS.Version Value: 10.0.19041.1ADDITIONAL_XML: 1OS_BUILD_LAYERS: 1BUGCHECK_CODE: 9fBUGCHECK_P1: 3BUGCHECK_P2: ffffd686a01240a0BUGCHECK_P3: fffff80666d8d750BUGCHECK_P4: ffffd686b70b1bc0DRVPOWERSTATE_SUBCODE: 3IMAGE_NAME: pci.sysMODULE_NAME: pciFAULTING_MODULE: fffff8066ce90000 pciCUSTOMER_CRASH_COUNT: 1PROCESS_NAME: SystemSTACK_TEXT: fffff806`66d8d718 fffff806`6a76db27 : 00000000`0000009f 00000000`00000003 ffffd686`a01240a0 fffff806`66d8d750 : nt!KeBugCheckExfffff806`66d8d720 fffff806`6a76da41 : ffffd686`bbae31e8 00000000`00000000 00000000`00000000 00000000`000610fe : nt!PopIrpWatchdogBugcheck+0xdffffff806`66d8d790 fffff806`6a4368f2 : ffffd686`bbae3220 fffff806`60096180 fffff806`66d8da18 00000000`00000000 : nt!PopIrpWatchdog+0x31fffff806`66d8d7e0 fffff806`6a439d8d : 00000000`00000000 fffff806`6a4ec475 00000000`00140001 00000000`000610fe : nt!KiProcessExpiredTimerList+0x172fffff806`66d8d8d0 fffff806`6a5e16ce : 00000000`00000000 fffff806`60096180 fffff806`6af26600 ffffd686`be680040 : nt!KiRetireDpcList+0x5ddfffff806`66d8db60 00000000`00000000 : fffff806`66d8e000 fffff806`66d87000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x9eIMAGE_VERSION: 10.0.19041.208STACK_COMMAND: .thread ; .cxr ; kbFAILURE_BUCKET_ID: 0x9F_3_TbtBusDrv_IMAGE_pci.sysOS_VERSION: 10.0.19041.1BUILDLAB_STR: vb_releaseOSPLATFORM_TYPE: x64OSNAME: Windows 10FAILURE_ID_HASH: {259a41a5-488c-90da-12af-614d6b4721f0}Followup: MachineOwner---------0: kd> lmvm pciBrowse full module liststart end module namefffff806`6ce90000 fffff806`6cf06000 pci # pdb symbols C:\ProgramData\Dbg\sym\pci.pdb\6582C198F9F56DBD4F49827DE3C835D71\pci.pdb Loaded symbol image file: pci.sys Mapped memory image file: C:\ProgramData\Dbg\sym\pci.sys\76967CF776000\pci.sys Image path: \SystemRoot\System32\drivers\pci.sys Image name: pci.sys Browse all global symbols functions data Image was built with /Brepro flag. Timestamp: 76967CF7 This is a reproducible build file hash, not a timestamp CheckSum: 0007C5B1 ImageSize: 00076000 File version: 10.0.19041.208 Product version: 10.0.19041.208 File flags: 0 Mask 3F File OS: 40004 NT Win32 File type: 2.0 Dll File date: 00000000.00000000 Translations: 0409.04b0 Information from resource tables: CompanyName: Microsoft Corporation ProductName: Microsoft® Windows® Operating System InternalName: pci.sys OriginalFilename: pci.sys ProductVersion: 10.0.19041.208 FileVersion: 10.0.19041.208 WinBuild.160101.0800 FileDescription: NT Plug and Play PCI Enumerator LegalCopyright: © Microsoft Corporation. All rights reserved.0: kd> lmvm tbtbusdrvBrowse full module liststart end module namefffff806`7fa00000 fffff806`7fcaa000 TbtBusDrv deferred Image path: \SystemRoot\System32\drivers\TbtBusDrv.sys Image name: TbtBusDrv.sys Browse all global symbols functions data Timestamp: Sat Jan 25 18:17:41 2020 5E2C8645 CheckSum: 002AD743 ImageSize: 002AA000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4 Information from resource tables:


Drivers are all up to date BIOS, Thunderbolt driver and application. Am I looking for the wrong thing, anything else I can try?


Thanks in advance...

:)

 

after putting my desktop to sleep the mouse and keyboard are no longer active

Hi Cal,

Outdated drivers may be one of the possible causes why your mouse and keyboard is not working after putting your desktop from sleep. To assist you better, we'd like to gather more information:

• Have you made any recent changes prior to this issue?
• Have you tried updating your drivers?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you check for the latest update for the drivers.

Keep us posted if you need additional help.

 

Preventing laptop from going to shutdown after putting it to sleep

Preventing laptop from going to shutdown after putting it to sleep...

My laptop has forgotten how to sleep

 

putting laptop to sleep

Go to Control Panel/System and Security/Power Options


You can adjust times as desired. Default will automatically turn computer off from Sleep after certain period if not adjusted.

What the IT person may have meant, is to put the laptop in Sleep mode if you intend on resuming use after a certain period instead of turning on/off at each use.