Windows 10: Dropped frames / stutter caused by subtitles in Movies & TV

The problem is noticeable if monitor is set to the same refresh rate as the content 23.976fps or 24.000fps and play 4k hdr movie. Frame drops at the same time when subtitles appear, causing stutter. The same file plays perfectly if subtitle isn't loaded. This problem also happens in the new Media Player, so I guess it's caused by the player core.I also found a similar problem regarding Netflix in Edge that could be related.Netflix 4k videos stutter in fullscreen when subtitles are enabled - Microsoft Communi

:)

 

Video Stuttering

Not sure what started causing this issue recently but I’ve noticed movies have a frame stutter or refresh rate stutter or like frame drops on the Xbox Series X. It happens when watching movies on Disney Plus, Prime Video and Movies & TV.

I tried all the suggestions listed around the internet. None of them worked. When using the apps on my Smart TV the stutter/frame drop isn’t there. Even when using screen mirror it isn’t.

Just started sometime in March. Only thing that changed was an update in March. I have no idea what’s wrong.

 

Movies & TV App Subtitles

Hi Autumn,

I am Jaspreet Singh an independent advisor.

Have you tried turning off cc and turning it on again near the volume icon?

If there is no cc option please follow the steps listed by Tsalavar on this link :

https://answers.microsoft.com/en-us/windows/for...

** The movies and tv app seems to have issue with captions (in built subtitles) for some video formats

 

How to Run Cyrilic Subtitles On Movies&TV ?

Hi TonyTonguc,

Thank you for the reply.

I suggest you to download the subtitles for the show or the movie and load the subtitles,
Movies & TV app in Windows 10 supports loading external subtitles. If you are interested in loading an external subtitles file in the
Movies & TV app on Windows 10.

1. Try downloading the subtitles for your favorite show or the movie you want to watch. It can be downloaded as a zip file. Following the download, you can save the file anywhere you want, but in
   SRT format.
   
2. If you have downloaded the subtitles in a
   zipped file, extract them at a suitable location.
   
3. Open the video in the Films & TV app and click the Speech bubble button visible just adjacent to the
   volume button. If the file has subtitles encoded, they will appear with the following option displayed –
   Choose subtitle file.
   
4. Click Choose subtitle file and select the
   SRT file you downloaded. The subtitles will start appearing on your screen right away
   
5. Please note that if your media file features multiple audio tracks, you can choose and switch to the desired subtitle from inside the Movies & TV app.
   
6. If you would like to modify or change the audio track, click the Language button next to the
   Play/Pause button.
   
7. You should observe a popup list displaying you the available channels. Click the one you want to switch to and the track will change on the fly.
   

I look forward to hearing from you soon.

Regards,