Windows 10: Dual Monitors via USB C stopped working

Discus and support Dual Monitors via USB C stopped working in Windows 10 Gaming to solve the problem; I have been using 2 x HP 25f displays that were connected to my Acer TravelMate X349-G2-M via this USB C to HDMI adaptor... Discussion in 'Windows 10 Gaming' started by toodle_pipsky, Oct 18, 2021.

  1. Dual Monitors via USB C stopped working


    I have been using 2 x HP 25f displays that were connected to my Acer TravelMate X349-G2-M via this USB C to HDMI adaptor https://www.comsol.com.au/Products-by-Category/USB-Type-C-Cables-and-Adapters/COCMHD02 This set up worked fine for about 5 months with no problems... until suddenly a month ago it didn't.Now display settings show the 2 displays as "disabled" with no way to "enable" them, regardless of chosing extend or duplicate. In the Intel Graphics Command Centre, again you can see both external monitors, but they are "disabled". Selecting "enable" changes nothing and they go back

    :)
     
    toodle_pipsky, Oct 18, 2021
    #1
  2. Rose Cal Win User

    Dual monitor stopped working after windows 10 update

    Hi Aaron,

    Since you're experiencing the same issue which the dual monitor stopped working, to efficiently assist you, we'd like to gather more information:

    • Have you made any recent changes prior to this issue?
    • Which build and version of Windows is installed on your two computers?
    • Could you tell us what troubleshooting steps have you done so far?

    Any response will be highly appreciated.
     
    Rose Cal, Oct 18, 2021
    #2
  3. Argel Obm Win User
    Dual Monitor setup stopped working

    Hi Randall,

    There are various reasons why you're encountering the issue. For us to better assist you on your concern, please provide the answers to the question below:

    • What is the OS Build of your Windows 10? To determine the build of your Windows 10, follow these steps:
      • Click the Windows logo (Start button).
      • Click the gear icon (Settings).
      • Select System.
      • On the left pane, choose About.
    • Are you using a laptop or a desktop?
    • How are your monitors connected to the computer? Are your monitors connected to the built-in slot of your motherboard or are they connected to the slot of your video card?
    • If you're using a desktop, what cables are using to connect your monitors to the computer?
    • What is happening when you're using a dual monitor set up? Is one of your monitors working? If so, have you checked if the other monitor will work when you use it by itself?

    If possible, send a picture of the issue for us to further investigate your concern.
     
    Argel Obm, Oct 18, 2021
    #3
  4. ansonee Win User

    Dual Monitors via USB C stopped working

    windows10 dual monitors stopped working

    I have the EXACT same issue, and no...none of those steps worked!!!! Dual monitors working fine one day and then an update and now NOTHING!!!!

    Windows. 10, SUCKS!!!!
     
    ansonee, Oct 18, 2021
    #4
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Dual Monitors via USB C stopped working

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