Windows 10: due to some unavoidable repair the os is reloaded; eversince keyboard, touchpad and finger...

hp laptop - windows 10 - after an unavoidable os loading the hmi devices which were working earlier , stopped working when connected to internet. However hmi work in bios mode but not in windows. can I get original windows10 OS, drivers. Any support is truly appreciated.

:)

 

Touchpad 2 finger scrolling not working.

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on Windows 10.

Before we proceed I would like you to answer the following question:

• Do you receive any error message?
• Have you enabled two finger scrolling?

I suggest you to follow the methods below:

Method 1:

I suggest you to enable two finger scrolling and check. Please follow the steps below:

1. Press or tap “Windows key + X”, click on "Control Panel." Navigate to "Mouse," under "Hardware and sound".

2. Select the "Touchpad" tab in the "Mouse" window. This tab will also list the touchpad manufacturer.

3. Select "Properties," "Settings," "Advanced".

4. Click the box next to "Enable scrolling" if this option is available.

5. Click the arrow to the right of "Scrolling" to open the scrolling list and select two-finger scrolling to access the specific features.

6. Click to enable for two-finger scrolling feature, then select "Adjust scrolling region" or the similar option, if available.

7. Drag the scrolling region to cover a larger portion of the touchpad if you want to ensure you can scroll easily.

8. Click "Ok" to apply any changes and close the options windows. Keep clicking "Ok" until all of the windows with this option are closed.

9. Restart your computer if prompted. Your scrolling feature should be enabled.

If the issue persists,

Method 2:

I suggest you to uninstall and reinstall the touchpad driver and check.

Refer the steps below to uninstall device driver:

• Click Start, type Device Manager in the Start search box and hit ENTER.
• Locate Keyboard Driver and expand the same.
• Right-click on touchpad driver and click on Uninstall button to uninstall the driver associated with the device.
• Restart the computer and check if the issue persists.

Also, download and install the latest touchpad drivers from the manufacturer website .

Please refer the article below:

http://www.dell.com/support/home/us/en/19/product-support/product/xps-15z/drivers


If driver for Windows 10 is not available then I suggest you
to install the driver in compatibility mode.

Follow the steps below to install the drivers in compatibility with Windows 10.

• Download the driver from the manufacturer’s website.
• Right-click on the driver setup file and click on ‘Properties’.
• Click on the ‘Compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 10 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Please get back to us with updated status. We will be happy to assist you further.

 

Whenever I scroll up or down using my two fingers on the touchpad, Cortana pops up.

Hi Hassan,



I realize that you are getting pop-up when scroll up or down using my two fingers on the touchpad, let me assist you.



This issue might occur due to the accidental touch/swipe of the rear palm on the touchpad. It is not specific to hardware/software issue. It depends upon the sensitivity set on the laptop at touchpad settings.



I suggest you to follow the steps below to decrease the sensitivity of the touchpad and check if the issue is resolved.

• 
  Press Windows logo + X keys on the keyboard and select
  Control panel from the options.
  
• 
  Click on view by option located at the top right corner of the window, select
  Large icons and click on Mouse.
  
• 
  Choose Change mouse settings and click on
  touchpad options tab from the window.
  
• 
  Adjust the pointer speed by sliding the sensitivity bar according to your comfort.
  
• 
  Close the window and check if the issue is resolved.
  

Also, I suggest you to refer to the below article on Mouse, Touchpad, and Keyboard problems in Windows (Do not carry out any steps performed for Windows 7 and Windows XP OS)

http://windows.microsoft.com/en-us/windows/help/mouse-touchpad-keyboard-problems-in-windows#v1h=tab05



Hope the information helps. Kindly write back to us with the updated status of the issue for further assistance on Windows. We will be happy to assist you.



Thank you.

 

touchpad problem to scroll with 2 fingers

hi i am gautam

i have an problem to use touchpad .I cannot use touchpad i want to scroll with 2 fingers but i doesn't plz give e a solution with step by step