Windows 10: Duplicate Monitor Entry under "Other Devices" - "Generic Monitor"

Apparently when I installed the original Creators Update last Spring on my HP desktop, it generated a fictitious entry under "Other Devices". This device is named "Generic Monitor" and it appears from the information in Device Manager to be a duplicate of my actual monitor (HP ZR2440w which does appear under the regular Monitor list) except there are no drivers associated with this duplicate and it indicates that it is "not connected". The entry only shows if I display hidden devices. I thought I heard of this last year but did not do anything with it then. However I would like to get rid of it if possible. Is there an easy way to do this?

Thanks,
JohnD

:)

 

duplicating monitor

Hi,

Your concern about projecting your display to another monitor can be due to the configuration of your device and/or the setup that you're using.
To help us determine the appropriate troubleshooting steps that can resolve your concern, we would like to ask the following questions:

• What’s the current resolution of your display settings in your device? To check, right-click on the blank area of the desktop, choose
  Display settings and click Advanced display settings.
  
• If any, what error messages did you receive when selecting duplicate? If possible, can you send us a screenshot of it?

In the meantime, we recommend that you run the built-in diagnostic tool in Windows 10 or the Windows 10 Troubleshooter. To do this, follow the steps below:

• In the Search box, type Troubleshooting and press
  Enter.
• Click on Hardware and
  Sound.
• Find Hardware and Devices and click on it.

The troubleshooter will perform a diagnostic process on your system that will check and fix issues related to your device.
If the troubleshooter finds any issues, it'll be listed in the result with additional instructions you may need to follow. However, in most cases, the troubleshooter will find and apply fixes automatically.

Give us an update with the outcome.

 

Second monitor not detected after update

Hi Tom,

There are several reasons that could have caused the issue you are experiencing. One of these is the update you previously performed in Windows, either it was not configured properly by the system or the update components were corrupted. Kindly answer the
following questions for clarification:

• Have you tried updating the monitor and display drivers?
• Have you tried to use another user profile to check if the issue re-occurs?

Furthermore, we suggest that you add the other monitor manually. This is to ensure that the second monitor is still connected after the update. Here are the steps:

• Type connected devices and open Connected Devices on the
  Windows Search bar.
• Click Add devices.
• Select the Second screen.
• Pick one of the 3 options: Duplicate, Extend, and the Second screen only.
• The Duplicate option will duplicate the primary display to secondary display.
• The Extend option will unite two monitors so you can use them both as one.
• The Second screen only option will, obviously, disable primary and use only the secondary monitor.
• Once you’ve chosen the preferred mode, save changes.

We're looking forward to your response.

 

Trouble with 2 monitors

Hi Tim,

Thank you for posting your query in Microsoft Community.

I suggest you to change the settings to Extended Monitor and check if it helps.

Please follow below steps:

• Right Click any ware of the Desktop, and launch Personalization.
• Go to dual monitor settings under personalization, and change it Extended Monitor.

Please get back to us for future support, we’ll be glad to assist you further.



Thank you.