Windows 10: DVD and CD not detected in Windows 10 - tried all of the recommended fixes already

The cd spins for about 8 seconds and then stops

I also do not have the device listed below quick access or in control panel

I did not have any upper filters or lower filters in HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4d36e965-e325-11ce-bfc1-08002be10318}

and HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e965-e325-11ce-bfc1-08002be10318}

I have tried all of the fixes including:

• uninstalling the device and rebooting
• Creating keys in atapi
• resetting BIOS
• run reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001 in cmd
• run reg.exe add "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4d36e965-e325-11ce-bfc1-08002be10318}
• used 3rd party drive repair softwares

My device is HL-DT-ST DVDRAM GH24NSBO

Please help

:)

 

Optical Drive (CD/DVD) not detected by Windows 10

I know this has been asked in the community many times already by others, and i have tried all of those fixes. Nothing works for me. My laptop is a new Lenovo e560. The cd/dvd drive is detected in the BIOS - can even boot with another bootable DVD.

Steps already tried:

• LowerFilters & UpperFilters strings removed from under registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} and rebooted the laptop.

• Added Controller0 key under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi\ and added a DWORD
  EnumDevice1 with value 1, and rebooted the laptop.

• In Device Manager, clicked View->Show Hidden Objects, expanded the
  DVD/CDROM Devices and uninstalled my DVD drive from the list. It never got detected or installed after a reboot - it's gone now, cannot see it anymore.

• In Device Manager, expanded IDE ATA/ATAPI Controllers. But the only thing here is
  Intel 6th Generation Core Processor Family Platform I/O SATA AHCI controller. There is nothing else there - no ATA Channel 0 or ATA Channel 1 (things that have been suggested to be deleted on other posts regarding this issue). So I uninstalled
  the SATA AHCI controller and rebooted. It just reinstalled it automatically. But no CD/DVD drive yet.

• In Device Manager, scanned for new hardware.

• And yes, I already ran the Hardware Troubleshooter.

I've gotten these above steps from the following posts:

• [FIX] Optical Drives (CD/DVD) Icon Not Showing in My Computer Window - AskVG
  
• Windows 10 DVD Drive missing
  

Those helped a lot of people (try those first if you are having the same issue). But as you can guess none of those steps helped me, hence creation of this post.

 

CD/DVD drive (E will not open, it is detected

Hi,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

I suggest you to update the drivers for CD/DVD drive by following the steps below and check if the issue persists.

• Press Windows key + R and select Device Manager from the list.
• Expand DVD/CD-ROM drives.
• Right click on the driver and select update driver software.
• Follow the on-screen prompts and to update the driver.

Hope the information is helpful. Feel free to write to us for any other assistance with Windows, we’ll be glad to assist you.

 

DVD not detected in Windows 10 - tried all of the recommended fixes already

Hello Smitt,

Thank you for contacting Microsoft Community.

We regret the inconvenience you have experienced.

If you see Code 19 error, then it indicates that a registry problem was detected. This can occur when more than one service is defined for a device, if there is a failure opening the service registry entry, or if the driver name cannot be obtained from the
service registry entry. In that situation, you can see the error message as
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. To fix this problem you should uninstall and then reinstall the hardware device. (Code 19).

Since you have tried all troubleshooting steps, but the problem still persist. Suggest you to check for any pending Windows Updates available out there.
Go to Start Button/>Settings/>Update & Security/> Windows Update and check for any available updates. If any, then try to install them and see if it cures the issue. Do check and install the latest drivers
(I.e. DVD/CD drivers, BIOS update and Chipset drivers) for your device on Manufacturer website to see if it fix the issue.

Moreover, test this issue by setting up another User Profile. This will help us to confirm that, if any problem corruption with the existing User Profile causing this issue.
Refer the article Set up accounts on Windows 10.

Keep us posted the outcome to guide you further.