Windows 10: DVD burn: "The source and destination file names are the same", pop-up error and Win10 will...

I am caught in a loop. whenever I try to burn images to a DVD I get "The source and destination file names are the same". there are NO files on the DVD, I have checked and rechecked yet I continue to get this message. I have tried ejecting and starting over; the disc shows as empty in Win10 and there are no files/folders nor files waiting to be burned. But as soon as I drag and drop a file folder with image files in it I get the "The source and destination file names are the same" message and nothing is able to be burned to the DVD. I have tried multiple times to burn these files bu

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Writing to DVD

Hi Ernie,

The error "The source and destination file names are the same." means that File Explorer sees same file names. For us to better assist you with this, what app are you using to burn a DVD?

In the meantime, you may follow the steps below to resolve the error:

• Move the files to another location and rename it there.
  
• Move the renamed files to the original location.
  
• Then try to burn again.
  

We're looking forward to your reply.

 

DVD Burn

Hi Dan,

The notification message "The source and destination file names are the same" means that you already transferred the files virtually on the DVD drive and they are ready to burn.

Check the disk drive if the files that you want to burn are already there or not.

Let us know if this addresses your concerns.

 

Burn a dvd

Hi So Dak Sue,

We appreciate you for being part of Windows 10.

Before proceeding, we need more information to help you better.

• 
  Is your system up to date?
  
• 
  Do you get the error while you try to attach photo to an email through Email app/browser?
  

Kindly follow the below steps and check if it helps.

Step 1: To burn DVD.

• 
  Insert the DVD which you want to burn before proceeding to below steps.
  
• 
  Open Start menu, type
  Windows media player in search bar and click on Windows media player from the search bar results. (Click on Recommended settings if you are opening the Windows media player for the first time)
  
• 
  Click on the Burn tab at top right corner on the Windows media player window.
  
• 
  Open the files which you want to burn to DVD by browsing the location from the left navigation pane in Windows media player.
  
• 
  Select the items which you want to burn to DVD, drag and drop the files to the Burn DVD section.
  
• 
  Now click on the Start burn under the Burn tab.
  
• 
  One the DVD has burned, you may eject the DVD.
  

Step 2: Install latest updates.

Install the latest available Windows updates.

• 
  Open the Start menu and type
  Windows update in the search bar.
  
• 
  Click on Windows update and
  Check for the updates.
  
• 
  Download and install if there are any pending updates to be installed.
  

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.