Windows 10: DVD/CD drive can't seem to read disks on my Dell Computer

DVD/CD drive can't seem to read disks on my Dell Computer

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CD/DVD Player Not Reading CD or DVD Disks

Hi Steve,

Thank you for contacting Microsoft Community.

I would suggest you to follow the below methods to fix issue.

Method 1: I suggest you to run the hardware troubleshooter and check the issue status.

1. Press “Windows key + X”.

2. Type “Troubleshooter” in the Search box and hit enter.

3. Select “Hardware and Sound” from the Troubleshooter Window.

4. Select “Hardware and Devices” under Devices option.

5. Follow the On Screen instructions.

Method 2: I suggest you to uninstall and install the network adapter drivers as below and check if it helps.

Step 1: Try updating the DVD\CD-ROM drives from device manager.

• Press Windows key + X and click on
  Device Manager.
• Expand DVD\CD-ROM drives.
• Right click on the driver select Update Driver Software.
• Restart the computer.

Step 2: I suggest you to check and install if there is any latest firmware update for DVD drive from the computer manufacturer.

Also, see:
Your CD or DVD drive is not recognized by Windows or other programs

(Applies to Windows 10 as well).

Disclaimer: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly.

Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, follow
the steps to do the same:

• Press Windows key + R.
• Type regedit in the run box.
• Locate and click the key or subkey that you want to back up.
• Click the File menu, and then click Export.
• In the Save in box, select the location where you want to save the backup copy to, and then type a name for the backup file in the
  File name box.
• Click Save.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Computer can read DVDs, but not CDs

Hi Everyone,

My Computer seems to only be able to read DVDs but not CDs. When I insert a blank CD, the Rom Drive light just blinks (I cant hear the CD actually spinning).

At first, I thought it was my LG GSA-H42N DVD Writer going bad or a bad batch of blank CDs. So I checked the blank CDs on another computer, with another LG drive (GCE-8525B, CD Writer): it burnt a CD, no problems.

Next, I pulled the LG CD-Writer and hooked it up to the same system as the LG DVD Writer. Both drives won't read CDs.

I booted the system using a CD (Memtest) and the computer read the disk fine. So I'm thinking it's a windows/software problem. But to be honest, I have no clue what's going on here.

The only burning software I have is Nero 8. But I've used this program before. I uninstalled the program, but that didn't work.

Any ideas?*Confused

Thanks!

 

DVD R/W drive only reads data and music CDs and not DVDs

I tried steps 1 through 5 listed in this article

https://support.microsoft.com/en-us...is-not-recognized-by-windows-or-other-program

The DVD R/W drive is in a Dell XPS 8300 PC and this morning I ran Dell Support Assist.

The built in drive self test passed as well as the CD Rom test. Could not complete the DVD tests because it doesn't recognize that I inserted a DVD.