Windows 10: DVD/CD not showing up.

Hi members,

I have a problem with my internal DVD/CD drive. I place a DVD into the drive and it seems to run for a few moments and then the drive stops. I can not display the drive in file explorer, it is as if the drive is not there. I can eject the disk using the option in file explorer. When I display the BIOS there is no mention of a CD anywhere. The computer is an AMD, the computer is a fully refurbished machine and when new it displayed the drive.
The Windows Version/Build Number is Version 1909 (OS Build 18363.836)

:)

 

Dvd drive not showing

Thanks for your suggestions, I have tried all the fixes and it still isn't showing, It is listed in device manager as working properly.

 

Dvd drive not showing

Is this the HP 15r014tx in your system specs? If so, try the steps in this thread....
https://h30434.www3.hp.com/t5/Notebo...r/td-p/6186456

It may be that your DVD drive has a hardware failure (as was suggested in that thread).

More HP support and diagnosis suggestions here in their Help pages....

HP PCs - CD/DVD Drive Is Not Detected (Windows 10, 8) | HP® Customer Support

 

CD/DVD Drive not recongnizing

Original title: Franks

Hi Franks,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

I would suggest you to install the latest drivers for CD/DVD drive from the manufacturer’s website or can update the drivers by following the steps provided below:

• Press “Windows key + R” and type “devmgmt.msc”.
• Right click on DVD/CD Roms from the list and select
  properties.
• Under Driver tab click on Update button and follow the prompts to update the driver.

Hope the information is helpful. Feel free to
write to us for any other assistance with Windows, we’ll be glad to assist you.