Windows 10: dvd/cd Player not working

hi

since windows 10 upgrade

I am unable to play CDs on my laptop or DVDs

DVD/CD player will not open to play , I have checked bios, reloaded drivers ect

:)

 

DVD/CD Player not working


I have a Lenovo G505s Laptop with Windows 10 and a DVD/ CD Player that suddenly does not work. The computer tells me the drivers are OK. I have been into Device Manager and uninstalled and reinstalled both the DVD player and the associated controller without success. The DVD player appears to be working OK ( I can hear it working and the small power light comes on ) but for some reason the system does not recognise it . I am reluctant to get involved in registry changes ( suggested as a possible source of the problem ) as I am not too computer savvy.

 

CD/DVD Player not working

The CD/DVD player on my desktop pc, has become very unreliable, since updating to windows 10



Problem:

With a CD/DVD inserted into the player .

• 1% of the time it works correctly and play a CD without any problems.
  

• 99% of the time it does not acknowledge the disk, a green light flashes 6 or 7 times and then goes back to do nothing mode.

• If I try to start the CD directly in windows explorer, a dialog box appears instructing me to insert a disk. I know these disks to be working.

Troubleshooting carried out

• The device manager reports the device is working properly.
• Checked the drivers are up-to date,
• Uninstalled the drivers
• Scanned for hardware changes
• Uninstalled the hardware
• Rebooted several times
• Scanned with DeviceDiagnostic Troubleshooting Pack Cabinet (.diagcab)
• Checked all the cable connections
• Did a control panel troubleshoot and Reconfigure hardware (cd player worked when I did a restart, but only the once and then continued the error)

 

DVD/CD Player not working


Do you have a bootable DVD or CD?

If so, I suggest using it to test the hardware. If you can boot from a DVD, then the problem must be within Windows.