Windows 10: DVD drive disappears when trying to burn

Windows 11 keeps deleting my external DVD drive. I used the drive to install many games and other software with no issues. But in the last month or so after a Windows update the drive randomly stops working and it doesn't even show up in Device Manager or Windows Explorer. After that happens, it takes like 10 minutes to reboot my PC! If I unplug the drive from the USB port, the PC reboots normally. I've tried the registry edits listed in other fixes. I had no Upper or Lower Filters entries. I added the Controller0 entry as well. Neither solved the problem. I even used a different DVD

:)

 

Burn pics and videos to DVD

Hi Ewan,

You can also burn pictures and videos to DVD by using the File Explorer. To get started, follow these steps:

• Insert the disc and open the File Explorer.
• Select the files that you want to burn.
• Right-click and send to DVD RW Drive (D.
• Create a disc title.
• Once you are done, click Finish burning.

If you'd prefer to use a third-party software, we suggest that you check
Windows Store for available apps that you can install.

Let us know if you have other questions in mind.

 

Burn a dvd

Hi So Dak Sue,

We appreciate you for being part of Windows 10.

Before proceeding, we need more information to help you better.

• 
  Is your system up to date?
  
• 
  Do you get the error while you try to attach photo to an email through Email app/browser?
  

Kindly follow the below steps and check if it helps.

Step 1: To burn DVD.

• 
  Insert the DVD which you want to burn before proceeding to below steps.
  
• 
  Open Start menu, type
  Windows media player in search bar and click on Windows media player from the search bar results. (Click on Recommended settings if you are opening the Windows media player for the first time)
  
• 
  Click on the Burn tab at top right corner on the Windows media player window.
  
• 
  Open the files which you want to burn to DVD by browsing the location from the left navigation pane in Windows media player.
  
• 
  Select the items which you want to burn to DVD, drag and drop the files to the Burn DVD section.
  
• 
  Now click on the Start burn under the Burn tab.
  
• 
  One the DVD has burned, you may eject the DVD.
  

Step 2: Install latest updates.

Install the latest available Windows updates.

• 
  Open the Start menu and type
  Windows update in the search bar.
  
• 
  Click on Windows update and
  Check for the updates.
  
• 
  Download and install if there are any pending updates to be installed.
  

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

CD drive opens when trying to burn a disk

Hi,

There are still other factors causing your DVD-RW drive to eject which we would need to check. These may include faulty hardware, CD/DVD burning software, operating system, driver, or even with the discs. To further identify the root cause of your concern,
kindly provide us details to the following:

• What are the specific steps which you usually do to burn data to the discs?
• Have you attempted use other CD/DVD burning software?
• Screenshot of the error which you are getting.

This article may be for a different scenario where the CD/DVD drive itself is not detected but the steps listed here may also help with your concern:

Your CD or DVD drive is not recognized by Windows or other programs.

Don't hesitate to update us if you need further assistance.

Best regards,