Windows 10: DVD on Win10 system does not recognize writeable media

The DVD drive on my new Dell XPS-8930 with full recent Win 10 update except the latest KB4537572 does not recognize writable media.


The DVD reads media that already has content, however when I put a blank disk in it, and click on the drive in Win Explorer, the system "please insert a disk" and then pops an error message saying "the parameter is incorrect".


After getting the new XPS and using LapLink to move my applications to it, I did not initially use the DVD drive. After a few weeks, when I did try to use it, I found the error.


Working with Dell and trying everything suggested on the internet e.g. check registry key for "UpperLimit" and related we could not figure out what the cause was, and eventually ended up reinstalling Win10.


The DVD drive worked on fresh Win10 install, but then did NOT work AFTER
1 a Laplink reinstall of my apps which
2 suggested a full Win10 update "current OS version is older that the one at the time of your applications backups", which
3 I performed.


Laplink says they have no record of their software EVER having done caused a DVD error like this I asked them to double check. However the cause might still be one of the applications that LapLink re-installed.


SO, Dell wanted to eliminate the OS update as a possibility.


I'm preparing to do that OS install, however, I'm still hoping there might be a fix for the DVD problem that does not require this.


Any suggestions would be most welcome. Thanks!

:)

 

No longer recognizes CD/DVD drive


Since receiving the Win 10 Home upgrade my computer no longer recognizes the DVD drive. It doesn't show in Device Manger or in the device list in This PC although it does spin up if you insert media into it. I've tried all the suggested remedies except messing with the registry and nothing works. This is one of several problems I've had with device drivers since the upgrade.

Windows 10 Home 64 bit
AMD FX-4130 3.80Ghz
8Gb Installed memory

 

Windows Media Player doesnt recognize there is a DVD in the player, and wont play it. Windows 10.

Hello,

May we know if there are any error messages that appear when you attempt to play the DVD in Windows Media Player?

As a first troubleshooting step, we suggest that you run the Windows Media Player DVD troubleshooter
and see if it fixes the issue. Here's how to run the troubleshooter:

• Press the Start button, then type troubleshooting.
• Click Troubleshooting.
• Click View all.
• Click Windows Media Player DVD.
• Follow the on-screen instructions to complete the troubleshooting.

If you need further assistance, feel free to ask us.

Regards.

 

windows media player in win10

Hi,

I would like to know some details in order to assist you better.

• What exactly happens when you try to play DVDs on Windows Media Player?
• Are the DVDs being detected on your computer?

I suggest you to run Windows Media Player DVD troubleshooter.

Windows Media Player DVD troubleshooter find and fix problems with playing DVDs in Windows Media Player.

Steps:

• Press Windows key, type troubleshooting
  and select it.
• Click on View all in the left pane.
• Click on Windows Media Player DVD and follow the onscreen instructions.

Also refer to the Microsoft article to know more about: Windows
Media Player

Let us know the status of the issue to assist you further.

Thank you.