Windows 10: DVD playback problem

I just bought a brand new HP laptop with Windows 10 which came with a DVD player. I bought the Microsoft DVD program and downloaded it to my machine. While the DVDs play normally, if I pause playback to go do something and the machine enters sleep mode, when I come back and try to watch the DVD from where I paused it, the sound track is detached from the picture and the picture has becomes a mass of tiny little squares of assorted colors. I have to stop playback and restart the DVD from the beginning. This has occurred on every DVD I have tried to play so I know it is not the disks. So is it a hardware or software problem? And if it is hardware and I have to send the machine back, what happens to the MS Office and DVD player software I purchased? Am I just screwed out of my purchase price?

:)

 

DVD playback after Windows 10 install

I am unable to play any DVD's since my Windows 10 upgrade from Windows 7. I followed all the steps I found here and it looks like the required update

KB3081704 was completed which says that after that update the DVD playback will automatically be installed. Well, it wasn't. It's not listed anywhere and when I try to play a DVD it says I need a media playback app. Why do I need to take up more space
to just play a simple DVD? Do I have to go back to Windows 7?

 

What HTPC software for BR playback?

If you want the playback to be in 3D I can suggest Cyperlink Power DVD. That is great for it.

 

Playback video problems

Hi Rod,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand the inconvenience you are facing in accessing the videos on Windows Media Player. We will help you with this issue.

Do let us know the following to assist you better with this issue:

• What is the make and model of your device?
• What exactly happens when you try to access the playback videos?

Try the below troubleshooting steps and check if it helps.

Step 1: I suggest you to run the below troubleshooters and check if it helps.

Steps:

• Press Windows key, type troubleshooting
  and select it.
• Click on View all in the left pane.
• Click onWindows Media Player DVD and follow the onscreen instructions.
• Follow the same to Windows Media Player Settings as well.

Also, refer to the Microsoft article to know more about:
Windows Media Player

Step 2: I suggest you to install the pending updates on your device and check if it helps.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Hope it helps. Reply to the post with an updated status of this issue for further assistance.