Windows 10: Dvd stops spinning when i put it in, help

I have a toshiba

:)

 

DVD player stopped working

Hi Frank,

Thank you for your interest in Windows 10.

Please answer the following questions so that we can help you.

• 
  What do you refer by ‘DVD player stopped working’?
  
• 
  Is the DVD drive not detecting DVD’s or is the drive itself not detected by Windows?
  

I suggest you to follow the methods below if the DVD drive is not detected and check.

Method 1: Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter:

• Press Windows key + X and click on Control Panel.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click Hardware and Devices.
• Follow the on-screen instruction to run the troubleshooter.

Method 2: Uninstall and reinstall the driver

I suggest you to try uninstall the DVD drive drivers check if it works for you. Follow the steps to uninstall the DVD drive drivers:

• Press Windows Key + X key and click Device Manager.
• Right-click on the DVD drive listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Restart the computer after its uninstalled.

Try to access the device manufacturer's website and download and install the latest chipset drivers.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

DVD drive keeps spinning in Windows 10

Hi Marie,

Thank you for posting on Microsoft Community. I understand the inconvenience you faced. I will certainly help you with this. Kindly refer to the below given methods and check if it works.

Method 1:

I would suggest you to follow these steps and try to run the Hardware troubleshooter:

• Press Windows key + X on the keyboard.
• Click on Control panel.
• Type “Troubleshooting” without quotes in the Control panel
  search box.
• Click on Troubleshooting and click on
  View all.
• Click on Hardware and Devices troubleshooter and follow the on-screen instructions

Method 2:

This issue may arise due to outdated DVD/CD-ROM Driver, I suggest you to follow the below given steps and check if you are able to rund DVD

• Press (Windows key + X) and click on “Device Manager”.
• Expand “DVD/CD-ROM Drives”.

• Right click on the drivers and select “Update Driver Software”. Once this is done, restart the computer and check if the issue persists.

If there no updated drivers available on the computer manufacturer’s website, then try installing it in compatibility mode. Compatibility mode runs the program using settings from a previous version of Windows. Follow these steps
to install the drivers in compatibility mode and check if that helps.

• Download the driver from the manufacturer’s website.

• Right-click on the driver setup file and click on
  ‘Properties’.
• Click on the ‘Compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 8/8.1 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Hope this information is helpful. Please feel free to reply in case you face any other issues with Windows in future.

Thank you.

 

Windows 10 dvd player stopped working.

Hi Linda,

• 
  Is the DVD drive not detecting DVD’s or is the drive itself not detected by Windows?
  

I suggest you to follow the methods below if the DVD drive is not detected and check.

Method 1: Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter:

• Press Windows key + X and click on Control Panel.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click Hardware and Devices.
• Follow the on-screen instruction to run the troubleshooter.

Method 2: Uninstall and reinstall the driver

I suggest you to try uninstall the DVD drive drivers check if it works for you. Follow the steps to uninstall the DVD drive drivers:

• Press Windows Key + X key and click Device Manager.
• Right-click on the DVD drive listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Restart the computer after its uninstalled.

Try to access the device manufacturer's website and download and install the latest chipset drivers.

Hope this information is helpful. Please do let us know if you need further assistance on the issue above, we’ll be glad to assist you.