Windows 10: DWM crash and Faulting module name: KERNELBASE.dll Causing black screen repost

Hello this is a repost of a the same question I have posted but unable or get any more responses for unknown reason if you need more context and all possible solutions I have been provided that unfortunately did not work that I have tried they are on this link: https://answers.microsoft.com/en-us/windows/forum/all/dwm-crash-and-faulting-module-name-kernelbasedll/f547620e-98f5-4701-961c-207fdadc0a16?page=2Below is the same question I have posted on the link I copied above hopefully some one can help me understand what is causing this issue?when i play games and so far tested it with 5 games so

:)

 

DWM crash and Faulting module name: KERNELBASE.dll Causing black screen repost

Hello this is a repost of a the same question I have posted but unable or get any more responses for unknown reason if you need more context and all possible solutions I have been provided that unfortunately did not work that I have tried they are on this link: Redirecting

Below is the same question I have posted on the link I copied above hopefully some one can help me understand what is causing this issue?

when i play games and so far tested it with 5 games so far and 4 out the 5 games causes the black screen in which the monitor looses signal and the only way to turn the monitor back on is to manually restart/shutdown the pc either from pressing the power button or manually on the keyboard. the times in which the monitor looses signal is some what random and only a few games have a constant area in which causes the issue such as starting the game and ones i get to control the character the monitor turns of and fan at high speed (while one other game have no effect at all).

i have done all the possible fixes like installing drivers, updating everything, scan for malware, reset windows and such. i have also recently heard that that if you connect an box one controller is possible the cause and the suggested fix was to install Xbox accessories and update the controller, after testing that has not fixed my issue.

in the previous question i have they asked to install a intel graphs driver in which may solve the issue but as soon as i try to install it it got a error message saying no driver was found that can be installed on current device, i don't understand it as i have an NVidia graphics card but they suggested to install intel's???

any help would be greatly appreciated.

PC spec:

Intel Core i7-9700F

NVIDIA GeForce RTX 2060 (6 GB)

Edoras motherboard

Internal PSU 500 W

HyperX 16 GB Ram

 

DWM crash and Faulting module name: KERNELBASE.dll Causing black screen

Hello,

unfortunately that did not help and the issue still persists.

MTB log below:

Error: (04/24/2023 11:48:16 PM) (Source: Application Error) (EventID: 1000) (User: )

Description: Faulting application name: dwm.exe, version: 10.0.19041.746, time stamp: 0x6be51595

Faulting module name: KERNELBASE.dll, version: 10.0.19041.2788, time stamp: 0x62e593d6

Exception code: 0xe0464645

Fault offset: 0x0000000000117cd2

Faulting process ID: 0x3e18

Faulting application start time: 0x01d976fedb1bdd66

Faulting application path: C:\WINDOWS\system32\dwm.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report ID: 3aa45b07-687d-4bab-bb80-a81d7440db00

Faulting package full name:

Faulting package-relative application ID:

and this is displayed five different time in the log every 5 to 10 seconds, so DWM is crashing multiple times?? What??

 

DWM crash and Faulting module name: KERNELBASE.dll Causing black screen repost

Hello! My name is Cristiano. I'm an Independent Advisor. I'm glad to help you.

The faulting module name you mentioned, KERNELBASE.dll, is a Windows system file that's used by many different programs, so it's possible that the issue is related to that.

Based on what you've tried so far, you've done a good job troubleshooting. Updating drivers, scanning for malware, resetting Windows, and trying the Xbox accessories fix are all good steps to take. It's also worth noting that some games are just more demanding on your computer than others, so it's possible that the issue is related to a specific game rather than a problem with your computer.

Regarding the suggestion to install an Intel graphics driver, it's possible that the person who suggested it was mistaken or misunderstood your issue. As you mentioned, you have an NVIDIA graphics card, so installing an Intel driver wouldn't make sense.

If the issue continues to persist, it might be helpful to try monitoring your computer's performance while playing games to see if there are any patterns or issues that arise. Tools like Task Manager or MSI Afterburner can give you insights into your computer's CPU, GPU, and memory usage.

I hope this helps, and good luck with resolving the issue!