Windows 10: Dwm.exe & display driver crashing when doing long video meetings

Often when I have long video meetings zoom, teams, etc. I will lose the the display on my screen--it just goes black. Audio keeps going. The only way to get things back is to reboot the PC. Screenshots of the error messages are below. This only happens when doing these meetings and never in daily operation of the PC.I've run a malware scan--the PC is clean. The video card drivers are up-to-date.Would appreciate any tips on what else to look at. Thanks.

:)

 

What is causing dwm to crash?

Hello, matt__thomas

Thanks for posting your report here.

Based on the information provided in the crash log, the crash of dwm (Desktop Window Manager) is caused by an exception with the error code 8898008d. The error message states: "No HW rendering device is available for this operation." This suggests that the crash is related to a problem with the hardware rendering device, which is responsible for rendering graphics on the screen.

If we need to dig deeper into this issue, can you please share additional information such as:

1. What rendering software is currently running before the crash occurs? If it is rendering software, can you describe the name of this software.
   
2. As of now, can you share the hardware information of the current PC? For example, the hardware of your GPU/CPU/RAM/motherboard. The version of Windows 11(Press Windows+R to call run window > Type winver.exe > then take a screenshot of version and attach it here.)
   

From the log analysis results, the following are some possible causes:

1. Graphics driver issues: The crash may occur due to outdated or incompatible graphics drivers. It's recommended to update your graphics drivers to the latest version compatible with your system. Assuming that the latest driver has been installed before and caused dwm.exe to crash, please try to Roll back driver version.
   
2. System resource limitations: Insufficient system resources, such as memory (RAM) or GPU memory, could cause dwm to crash. Ensure that your system meets the minimum requirements for running graphics-intensive applications and consider closing unnecessary programs or upgrading your hardware if needed.
   

In this regard, factors that may need to be considered include software issues and hardware issues, such as:

• Graphics hardware problems: There could be an issue with the graphics hardware itself, such as a malfunctioning GPU or insufficient hardware resources. In such cases, troubleshooting or replacing the graphics hardware may be necessary.
  
• Conflicting software: Certain software applications or utilities installed on the system could interfere with the operation of dwm, causing it to crash. Try to identify any recently installed software or updates and uninstall them to see if the issue is resolved.
  

The following are some discussions about the dwm.exe program in the Microsoft Learn community. Some users have solved the problem by re-plugging the graphics card, replacing the PSU, and removing the PCIe cable or USB-C device. You can try them one by one. and see if these steps work for your situation.

DWM Crashing randomly causing Black Screen - Microsoft Q&A

If the problem persists, you can also try to upload the newly generated dump file to the your cloud drive and post the link here to share with me, which will help us discuss how to proceed next.

Best regards,



Chandy |Microsoft Community Support Specialist

 

Display Driver kept crashing

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience you are facing with accessing the operating system as it the display drivers crashes.

Do let us know the error code/ error message of this issue when the drivers crashes?

This issue might have occurred due to corrupted/ outdated drivers after the latest update, we will help you with this issue.

Try few of the below troubleshooting steps and check if it helps.

Method 1: I suggest you to check with the display driver status from Device Manager.

Press Windows + x, click on Device Manager, expand
Display Adapter, right click on the driver, click on
Properties. You will find the driver status.

Method 2: I suggest you to Run Hardware troubleshooter as it will help in resolving the issues with hardware and resolve any simple issues found.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the Hardware and Device
  Troubleshooter.

Method 3: I suggest you to update the display drivers and check.

Steps to Update the Display Adapter driver.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Display Adapter.
• Right on the Display Adapter and click on
  Update driver software.

Refer to: How
to: Install and Update drivers in Windows 10

Also refer to: Troubleshoot black screen problems

Hope it helps. Try the above, reply to the post with an updated status of this issue for further assistance.

 

all games crash!

I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
Increase the window size step by step and watch your vga temps permanently.
What happens?
If it crashes, run at stock speeds as suggested before and retry.

P.S.: When your system locks, does the display signal turn off after a time?
Stuttering sound or no sound at all when freezing?
What X1800XT model do you own exactly?