Windows 10: DxDiag Error: Problem Getting Extra Sound Info

Hello everyone, After installing windows 11, I have encountered this error when trying to launch PUBG PlayerUnknown's Battlegrounds from steam: After reinstalling the game from steam I did a dxdiag and I got this error :I did try everything posted in this thread : https://answers.microsoft.com/en-us/windows/forum/all/dxdiag-error-problem-getting-extra-sound-info/d9dfe50e-1ef4-4c65-bef5-76a687f43d2e with no success. I have a Realtek driver installed and a Sennheiser driver for headphones. Overall the sound is working in other apps, only this game is having problems and dxdiag. I got no

:)

 

DxDiag Error: Problem Getting Extra Sound Info & Windows App Closing

Hi all,

I am currently trying to figure out how to fix this error message I keep getting whenever I open dxdiag.

Error: Problem Getting Extra Sound Info

I checked my Sound tabs and there are no issues to be found. Sound works on my system. I even reinstalled Direct X 11.

Does anyone know what the issue may be?

Another issue is whenever I go to Settings-> System-> Sound and
click App Volume and device preferences, the window closes down 5 seconds later.

Are these issues related?

 

DxDiag Error: Problem Getting Extra Sound Info & Windows App Closing

Hi John,

The issues you've encountered is possibly related to each other. Though the sound works fine on your system, there's a possibility that a software conflict may may have triggered these issues. Please run the sound troubleshooter to help fix this problem.
Follow these steps:

1. Type in Troubleshoot in Cortana search and select it from the search results.
2. Select Playing Audio, then Run the troubleshooter.

You may also proceed with updating the driver of your sound card. Here's how:

1. Right-click the Windows key and select Device Manager.
2. Expand Sound, video and game controllers.
3. Right-click your sound card and click
   Properties.
4. Select the Driver tab, and select Update Driver. If
   Windows doesn't find a new driver, look for one on the device manufacturer's website and follow their instructions.

If the issues persists, then please perform the following commands to repair corrupted or missing system files.

1. Right click the Windows key and select Command Prompt (Admin).
2. Enter DISM.exe /Online /Cleanup-image /Restorehealth, then hit
   Enter. This may take a few minutes to start and up to 30 minutes to run and complete.
3. Enter sfc /scannow, then hit Enter.
4. For more information, please check out this link.

If you continue to have this issue even after performing the above steps, please reply to this thread. The system will notify me so I can get back to you and provide you more answers.

Regards.

 

DxDiag Error: Problem Getting Extra Sound Info & Windows App Closing

Hi Vanessa,

Thank you for the troubleshooting steps, but unfortunately none of them resolved my issue.

1. Using the troubleshooter for Playing Audio gives me:

Audio Services not responding | Not Fixed

[table][tr][td]Issues found[/td][/tr][tr][td]L: Audio services not respondingAudio services not responding[/td][td]Not fixed[/td][td][/tr][tr][td][table][tr][td]Restart audio services[/td][td]Completed[/td][/tr][/table]

[/td]
[/tr]

[/table]
[table][tr][td]Potential issues that were checked[/td][/tr][tr][td]L: One or more audio service isn't runningOne or more audio service isn't runningBoth the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. Atleast one of these services isn't running.[/td][td]Issue not present[/td][td][/tr][/table]

[table][tr][td]Issues found[/td][td]L: Detection details[/td][/tr][/table]

[table][tr][td][table][tr][td]6[/td][td]Audio services not responding[/td][td]Not fixed[/td][td][/tr][/table]

[/td]
[/tr]
[tr]
[td]

[table][tr][td][table][tr][td]Restart audio services[/td][td]Completed[/td][/tr][/table]

[/td]
[/tr]
[tr]
[td]
Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. At least one of these services isn't responding.
[/td]
[/tr]

[/table]

[/td]
[/tr]

[/table]

[table][tr][td]Potential issues that were checked[/td][td]L: Detection details[/td][/tr][/table]

[table][tr][td][table][tr][td][td]One or more audio service isn't running[/td][td]Issue not present[/td][td][/tr][/table]

[/td]
[/tr]
[tr]
[td]
Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. Atleast one of these services isn't running.
[/td]
[/tr]
[tr]
[td]
[/tr]

[/table]

[table][tr][td]Detection details[/td][td][/tr][/table]

[table][tr][td]Audio endpoint[/td][/tr][tr][td]Type of audio device being diagnosed.[/td][/tr][tr][td][table][tr]Endpoint:[td]Render[/td][/tr][/table]

[/td]
[/tr]

[/table]
[table][tr][td]Audio endpoint[/td][/tr][tr][td]Type of audio device being diagnosed.[/td][/tr][tr][td][table][tr]Endpoint:[td]Render[/td][/tr][/table]

[/td]
[/tr]

[/table]
[table][tr][td]Installed audio devices[/td][/tr][tr][td]This file contains the details stored in the registry for all installed audio devices.[/td][/tr][tr][td][table][tr]File Name: [td]L: Registry log.txt[/td][/tr][/table]

[/td]
[/tr]

[/table]
[table][tr][td]Installed audio devices[/td][/tr][tr][td]This file contains the details stored in the registry for all installed audio devices.[/td][/tr][tr][td][table][tr]File Name: [td]L: Registry log.txt[/td][/tr][/table]

[/td]
[/tr]

[/table]
[table][tr][td]Collection information[/td][/tr][tr]Computer Name: [td]DEUS[/td][/tr][tr]Windows Version:[td]10.0[/td][/tr][tr]Architecture:[td]x64[/td][/tr][tr]Time:[td]Wednesday, September 5, 2018 5:37:28 PM[/td][/tr][/table]

[table][tr][td]Publisher details[/td][td][/tr][/table]

[table][tr][td]Sound[/td][/tr][tr][td]Troubleshoot problems that prevent your computer from playing or recording sound.[/td][/tr][tr]Package Version:[td]4.5[/td][/tr][tr]Publisher:[td]Microsoft Windows[/td][/tr][/table]

[table][tr][td]Playing Audio[/td][/tr][tr][td]Find and fix problems with playing sound.[/td][/tr][tr]Package Version:[td]4.5[/td][/tr][tr]Publisher:[td]Microsoft Corporation[/td][/tr][/table]

[table][tr][td]Hardware and Devices[/td][/tr][tr][td]Find and fix problems with devices and hardware.[/td][/tr][tr]Package Version:[td]4.1[/td][/tr][tr]Publisher:[td][/tr][/table]

2. All drivers are up-to-date. I even checked my MOBO manufacturer website.

3. sfc /scannow shows no corrupt files.