Windows 10: E-mails showing as in Outbox but folder is empty (Outlook 2010)

At work, I am trying to send some e-mails in Outlook 2010 but they're getting stuck in the Outbox folder (and the recipients are not receiving them).

Outlook shows:

Outbox [4]

When I open the Outbox folder, no e-mails are inside.

The Outbox folder shows, "There are no items to show in this view."

Any ideas?

:)

 

E75 Sent Email Missing

Hi there...I hope nobody will be mad for activating this old post.Thing is I have same issue. I understand why it happens but don't know how to deal with it.When ever I have mail on mine provider’s server, all mail boxes (sent,
outbox, drafts) are visible on E75.If I download all e-mails from that inbox from the main server I empty it by automatically deleting messages from that inbox after they are received with main personal computer. So it is standard POP mail. What
happens with E75 is that it will sync with inbox, it will se there are no messages in the inbox, and it will delete all received mails downloaded on the phone. That is something I don't understand how to change, and how can that be normal behavior? When E75
empties it’s own inbox (inbox folder on the phone) then all the folders like sent items, outbox etc are not visible and I can't reach them.
Again when I receive email to inbox on the phone then I see all the folders again with all sent items and other mail folders. How to change behavior of the E75 to act like standard basic e-mail client like Outlook express
that downloads messages to phone, but leaves copy on main server like it does now, and keep all downloaded messages in the phone until I delete them?
Or how to get access to all mail folders (sent, outbox, drafts) when e75 e-mail inbox is empty?

Thx for any help.

 

Active sync folders different than added e-mail account?

So when a mobile e-mail account is used to send and recieve e-mail the files (inbox, outbox) will not actually sync with my outlook on my device or my via active sync. I am really only pulling old e-mails and contact info from my desktop and not really
able to sync ALL the inbox and outbox folders.

 

Hi there

1) is your OUTBOUND mail server configured correctly

2) are you connected to the Internet -- not just a Work INTRANET

3) does work stop you sending emails to "outside users".

Usually it's Internet connection (or lack of one) that raises this type of error.

Note your OUTBOUND mail server from work must be the Work (usually exchange type) server --not the account you use at home.

Most ISP's who have mail servers won't let you use things like outlook directly when you aren't at home connected to your ISP. You can probably use some sort of hideous web type email client / program if your work i.t people don't want to play ball. Most ISP's have some usually ad riddled slow browser email client when away from your home ISP.

You still need a proper Internet connection -- if Work won't give you one you can usually create an access point using a smart phone though. If they have separate GUEST ID system away from their main network you'll have to use that - but you probably won't be able to use the Work mail server.

I should have a little chat with the I.T section --usually it's just a proxy that needs to be set properly.

For a small fee you can use things like authsmpt for sending emails via outlook = you'll still need a proper Internet connection though.

Outgoing authenticated SMTP server and email relay service (solves most SMTP and email relay errors).

Cheers
jimbo

 

Any chance you have two version of Outlook on your machine? When I had 2010 and 2013 I had issue like this only it happen in Outlook 2013.

I uninstalled the second version, in my case 2010, and the issue disappeared.

By the way when did this issue start. There were a large number of 2010 patches. You will likely see them in your update history. Check the dates when they were installed and when you issue started.


Ken

 

1) When I add the account e-mail address and password, Outlook automatically configures the rest by gathering data from the network

2) Definitely connected to the Internet

3) Work doesn't stop it and they said there are no issues on their end (collegues are having no issues)

I am in contact with I.T. (it takes a week or two, generally) but this issue occurs every few months so I was just doing some background research, in case I can fix it myself in the future.

Only office 2010 is installed.

This issue occurs every few months. Whilst I.T. eventually sort it on their end (could be a permissions issue, I guess?), I was just doing some background research, in case I can fix it myself in the future.

 

If you are receiving but not sending you might want to change the SMTP (outgoing) port number. I think Outlook 2010 uses port 25 by default but most likely you want 587 as usually 25 is blocked.

There are some pictures from 2007 here but it is the same place in 2010

Setting up Outlook to send through SMTP on port 587 - Knowledgebase - 101sitehosting.com

 

I don't see exactly what they're explaining on that website.

When I go to File > Account Settings > Account Settings... > Change..., I get the following:





If I click on More Settings..., I get:





I can't find anywhere to alter the SMTP outgoing port number.

 

You need to select your account within Outlook 2010 so go to Outlook> Account Settings > Change > More > Advanced.

These pictures looks clearer perhaps Outlook 2010 authenticated SMTP server (default SMTP port 25) setup

If not I'll install it and check for you but that would take a few hours. I use Office 2016 at the moment but I certainly had to change 25 to 587 in the past for this problem when I was using Office 2010.

 

On that website, when they click 'Account Settings', only 'Accounts Settings...' appears.

However, I get:

• Account Settings...
• Delegate Access
• Download Address Book...
• Manage Mobile Notifications

On the Account Settings dialogue, they have the account type as 'IMAP/SMTP' whereas mine shows 'Microsoft Exchange'.

Maybe this is why I can't find anywhere to change the SMTP server port.

 

Hi there

as @Ix07 says you need to configure OUTLOOK itself -- I've got outlook 2010 on a VM and tested. (Still good to have things like VM's for testing different versions of software etc. !!!)

on the configuration (create new account) choose manual setup

then enter YOUR ISP's MAIL servers / account names etc -- I prefer also IMAP as you can then easily see email on phones / tablets as well.

You'll probably still have the same OUTBOUND server problem as a lot of ISP's won't allow you to SEND email from the wider internet without using a hideous browser web based solution. This is usually to prevent spambots etc.

You can use a service like authsmtp for outbound email when on the Internet and away from home -- it's cheap enough if you prefer Outlook type of email clients. Decent documentation too.

Reading (inbound email) presents no problems wherever you are from whatever ISP you have, Things like gmail might work too - but you need to look at their documentation.

I wouldn't for private email use the work servers -- the problem with work servers is that the email address will be something like L: youraccount@yourwork.com and I think you want to use your own email address, Also depending on the nature of emails - some work places get a bit funny with loads of email from "non work related" stuff.

Cheers
jimbo

 

It's a work e-mail account, on a work PC, on a work network; I have no idea which ISP they use etc.

I usually just enter the e-mail address and password and it starts working.

 

Hi there
@King Mustard

If it's a work one then it should work 100% -- I'm not sure how your work I.T dept works but I'd just create a ticket and submit it. You'll probably have the problem fixed within the hour as email is usually important within a business. When you start outlook from a works computer for the first time (at least in my experience and I've been at hundreds of clients over the years) it usually automatically configures.

Cheers
jimbo