Windows 10: Edge and Chrome randomly crashes from time to time

Both my browser Chrome and Edge has been crashing randomly from time to time. This started happening few months ago. Crash frequency: ~ every 10 mins... After some investigation, the **error code** is always: `ERROR_CODE: NTSTATUS 0xc00000fd - A new guard page for the stack cannot be created.` Below is the crashpad error captured by Edge: ``` Microsoft R Windows Debugger Version 10.0.22549.1000 AMD64 Copyright c Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\myusername\AppData\Local\Microsoft\Edge\User Data\Crashpad\reports\f35bc9ba-4b63-430d-8277-535f4d9c

:)

 

Ntdll.dll causing google chrome to crash all the time

Hello,

Thank you for keeping us updated.

Please share this information to assist you better.

• Are you facing the same issue with Microsoft Edge and Internet Explorer?
• What are the troubleshooting steps offered by Google?

As a work around, we suggest you to uninstall Google from the downloaded location and reinstall and check for the issue.

Hope this helps, keep us posted.

 

Edge and Chrome

Hi Nick,

Thank you for posting the query on Microsoft Community.

If it is the issue with Edge, then try the steps below and check if it helps.

1.
Run the Windows Store Apps troubleshooter.

2.
Scan for damaged system files. Right-click the Start icon and select
Command Prompt (Admin). In the Command Prompt window, type
sfc /scannow and hit Enter.

3.
If Microsoft Edge only crashes after some time has passed, try deleting cached data and files. In Microsoft Edge, select the “…” icon in the top right corner and chooseSettings.
Under Clear browsing data, select Choose what to clear
and thencached data and files.

4. Reset the browser settings by going to
Control Panel >Internet Options >
Advanced > Reset. Then reboot Windows.

5. Check for updates for Microsoft Edge within
Settings.

You can change the default browser to Chrome.

• 
  Go to Start > Settings > System.
  
• 
  Choose Default apps, then scroll down to Web browser.
  
• 
  Tap or click the browser that’s currently listed as your default, then select Chrome from the list of apps.
  

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.

 

Internet Explorer as well as Edge crashes multiple times

Hi Eric,

Thank you for posting your query on Microsoft Community. Let me assist you.

I understand you are facing crashing issues on both the Edge browser as well as Internet Explorer. This might be due to corruption on the browsers. I suggest you to clear and reset the browser settings and check if it helps to resolve the issue.

I suggest you to try the steps provided to reset Internet Explorer, in the link below.

http://windows.microsoft.com/en-us/internet-explorer/reset-ie-settings#ie=ie-11

Disclaimer: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer
Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature.

Further try resetting Edge and check if it helps to resolve the issue.
Refer the steps below to reset Edge.

Steps:-

1. First of all launch Microsoft Edge Browser.

2. After that click on “More action” option which is visible at top right side of the browser and you will see “Settings”
option.

3. Under “Settings” scroll down and you will see a button “Choose what to clear” under “Clear browsing data” option.

4. Once you click on this option you will see list of feature like

• Browsing History
• Cookies and saved website data
• Cached data and file
• Download history
• Form data
• Password.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.