Windows 10: Edge/Explorer freezes up windows when I plug in second monitor

Hello,
Every I plug in a second monitor, the monitor works, but then windows edge freezes up and creates a do-loop that prevents me from seeing the start menu or opening anything other than what is on the screen. I have looked at the event log and this is what it says:
MicrosoftEdgeCP.exe
11.0.15063.483
595f2577
ntdll.dll
10.0.15063.447
a329d3a8
cfffffff
00000000000000a5ef4
33b8
01d31ffca73261c8
c:/windows/systemapps/microsoft.microsoftedge_8wekyb3d8bbwe/microsoftedgecp.exe

Is there anything I can do to stop microsoft edge from creating this huge issue when I plug in second monitor?

:)

 

Every time I plug in a second monitor, Microsoft Edge freezes up the computer and I can't get to the start menu.

I have tried both of these things and I still can not use my monitor without it freezing up windows explorer. Once I plug in the monitor, it completely freezes up windows explorer and I can't get to my start menu AND it uses a ton of CPU usage. I am still
able to use both my laptop screen and second monitor, but only with what is opened when I plug in the second monitor.

Please keep in mind that I was able to use a second monitor with no problems prior to a Microsoft update I did back in August. That is when this problem started. I am on my second second monitor because I thought perhaps the problem was with the additional
monitor so I got a new one. The same exact problem exists with the brand new monitor.

There is something going on with Windows Explorer. Can I do something to repair this program?

 

Microsoft Internet Explorer 11 on Windows 10 constantly crashes and freezes

Original title: Microsoft Internet Explorer 11 on Windows 10

Internet Explorer 11 is very erratic, takes almost 30 seconds to start up as against Edge 2 seconds, It constantly crashes and freezes, can someone at Microsoft tell me what is going on as I see a number of query's on the Insider page relating to the same
problem, if Microsoft are no longer working on IE 11 then when oh when will we have Edge with facility to have add-ons.

 

Hi there, tisacco. Welcome to Windows TenForums.

I'll assume your connecting with via an HDMI port to your laptop. If so, does it work when connecting with no apps open?

 

I am using the hdmi port on the monitor connecting to my hdmi port on laptop. Both are new because I thought that might have been the problem. This started happening a couple months ago after an update from Microsoft.

From what I have read, my only option seems to be getting rid of Edge (IE). Do you agree?

 

No, I don't agree, for right now anyway. Does it work when connecting with no apps open? Then opening Edge does it freeze. Any other apps make it freeze?

 

I don't even have IE or Edge open when I plug in the monitor. I figured out that was the problem after seeing IE blow up my CPU from task manager without me doing anything with IE.

This started happening after an update. The biggest issue is I can't get to the task bar once the monitor is plug in. I THINK it's because IE is taking so much out of the CPU that it ties up the OS so nothing else will work other than what is already open.

 

Plugging in the monitor freezes up my entire system.

This is task manager without the monitor plugged in.



And with it plugged in

 

No, I think your problem is that either your video driver or the driver for the monitor has been borked by the update. Are the latest drivers for both installed? Do you notice any *Warning signs in Device Manager prior to or after plugging in the monitor?

Which screen is that that's turned 90°? The laptop or monitor?

BTW, which update are you speaking of? The major Creators update?

 

Both drivers are up to date.

The sideways picture is from the monitor. I had to take a picture of it and send bc once I plug the monitor in, I can't get to any of my programs like the snipping tool I used for the first picture. The start panel just flashes like it's trying to load, but can not.

That's why I keep coming back to IE or Edge freezes up the processor.

 

This is what shows up in Edge when I plug in the second monitor.

Attachment 150992

 

I had a meeting tonight. I know you're frustrated as any of us would be.

Are you speaking of the major Creators update that this started occurring?

Before you hook up the monitor, press & hold the Windows key and press the P key > Tap on "Extend" > Hook up the monitor and what do you get?

Or

While in the Extended mode > Press & hold the WinKey and press I > Choose "System" > Tap to highlight each monitor in turn and check resolutions and other settings.

 

I tried both suggestions and the monitor is working fine but the same problem persists.

The other monitor works fine, it's that I can't get to anything on the start menu because it just flashes on and off and won't load.

And the only thing that has changed when I plug in the monitor is Internet explorer usage on the CPU even if it's not open when I plug in the monitor.

And then I went to task manager and ended the Windows Explorer task and the start menu when away completely. ​

 

This is from the event log:

 

Ok. Let's slow down a bit. I'm getting confused. Are you saying that both monitors work fine until you open Start (menu). aka Push the Windows key?

Don't confuse Windows Explorer with Internet Explorer. That Explorer you see in Task Manager is Windows Explorer working in the background and is the backbone of the system.

Check to see if you're in Tablet Mode. Open Settings app > System > Tablet mode. Make appropriate setting changes.