Windows 10: Edge Scam

Had a popup saying that my computer was locked because of someone trying to enter it. Said do not shut down, call 855-400-8430 for instructions. I did and the respondent almost dropped the phone. Seemed to be Hispanic. Started to give me instructions to correct the problem and unlock the computer. I could hear background noise like TV, etc. My senses said hang up before completing any instructions, which I did. I then turned the computer off. The respondent then called and asked why I hung up and I said I had to eat dinner. He said it wasn't necessary for me to be at the computer he would take

care of it. I said I would call after dinner. He gave me another number to call 866-343-3755. I did not call back. After dinner, I restarted my computer and everything seems to be working. Should I do anything else, other than reporting it to you?

:)

 

Edge Search Does Not Permit Change of Region


I got these suggestions from the Microsoft Community forum.No. 1 worked for me:

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.
We have reproduce the issue here and we are able to access non-regional search for google using Microsoft Edge.
I would suggest you to try the below steps and check if it helps.
Step 1:
Clear browsing data option of Microsoft Edge and check if you face the issue. To do so perform the steps below.

• Click on the More actions icon next to the feedback icon present on top right corner of the Project Spartan homepage.
• Select Settings and click on Choose what to clear.
• Check the boxes Browsing history, Cookies and saved website data and Cached data and files and click on Clear.

Step 2:
I suggest you to create a new user account and check if the issue occurs.

• Go to Settings.
• Choose Accounts and then select Family and other users.
• Select add someone else on this PC.
• Enter a user name and hit next.
• Click on Finish.
• Sign out from the current Account and Log into the new account.

Step 3:
It could also happen because of network issue. I suggest you to try with different network connection and check if it helps.

 

security scam?

Yes. That's a scam which is going on since many many years.

Suggestion to read:

• Beware of Phony Emails & Tech Support Scams

• https://www.microsoft.com/en-us/wdsi/threats/support-scams

• Avoiding technical support scams
• Tech Support Scams – Help & Resource Page
• Best Practices for Safe Computing - Prevention of Malware Infection

 

Scam call?

Yes you did the right thing

Definitely a scam.

Do not trust unsolicited calls. Do not provide any personal information.

Suggestion to read/watch:

• Avoid tech support phone scams
• Beware of Phony Emails &Tech Support Scams
  
• Tech Support Scams – Help & Resource Page

Fake Tech Support Scams – video from the MS Digital Crimes Unit