Windows 10: Egis Technology Fingerprint Sensor Not Working After Windows 11 23H2 Update

Dear Microsoft Technical Support, I am writing to you regarding an issue I have encountered with my Acer Swift SF-714-52T laptop after updating to Windows 11 Home Edition version 23H2. The update was installed on November 9, 2023, with OS build 22631.2715 and Windows Feature Experience Pack 1000.22677.1000.0. The problem is with the Fingerprint Sensor, which is from EGISTEC. After the update, the sensor stopped working and the Device Manager shows an unrecognized device. I believe this unrecognized device is the Fingerprint Sensor. I have tried to resolve the issue by manually downloading an

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Fingerprint Sensor Stopped Working - 23H2

Hi everyone,

I updated to 23H2 and then reset my machine, as I had a few minor issues and it was getting slow. The fingerprint sensor was working perfectly. Since I reset I have been having trouble with the fingerprint sensor. If I set up Windows Hello it will work a few times then the sensor will stop working.

I have tried - Uninstalling the driver in device manager and rebooting, manually installing a driver from Lenovo, blocking driver updates in the group policy editor in the event there is a bad driver on Windows update, turning Hello off and reconfiguring.

Nothing I have tried works.

I'm convinced it's a Windows issue as the sensor was working fine until I reset Windows.

My machine is a Lenovo Edge 15 (E15).

In device manager the fingerprint sensor is called "Goodix fingerprint"

Can anyone help? Cheers.

I am running -

23H2 22631.2715

 

Fingerprint Sensor Stopped Working - 23H2

I have asked Lenovo. I expect a reply soon. Thanks for your help.

I honestly don't think it's a driver issue, as I was using 23H2 for a while before resetting and the sensor was working fine. I think there is a problem with Windows.

Cheers

 

Fingerprint sensor stopped working

I recently purchased an Acer Spin 3 SP313-51N, and the fingerprint sensor has stopped working. While I was trying to login using the sensor, there was a message that said "there was a problem on our end," so I tried to troubleshoot the problem by restarting. Only now the fingerprint sensor has entirely disappeared from the operating system and is no longer listed in device manager. I have tried installing the driver from Acer's website but the fingerprint sensor still doesn't appear anywhere, and Windows Hello is disabled, with the message "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint"