Windows 10: Elantech touchpad not recognized after Anniversary Update

Discus and support Elantech touchpad not recognized after Anniversary Update in Windows 10 Drivers and Hardware to solve the problem; Aspire ES1-711-P14W with Elan touchpad. Worked before the update now it does not function at all and is not seen by the OS. Windows 10 Pro Version 1607... Discussion in 'Windows 10 Drivers and Hardware' started by AvidSurvivalist, Aug 6, 2016.

  1. AVIDSURVIVALIST
    AvidSurvivalist Win User

    Elantech touchpad not recognized after Anniversary Update


    Aspire ES1-711-P14W with Elan touchpad. Worked before the update now it does not function at all and is not seen by the OS. Windows 10 Pro Version 1607 Build 14393.10, Installed all drivers from Acer and issue remains:

    • Chipset Intel Chipset Driver 10.1.1.7
    • IO Drivers Intel Serial IO Driver 604.10135.1001.53001
    • MBI Intel Sideband Fabric Device Driver 1.70.305.16316
    • TXE Intel Intel TXE Driver 1.1.0.1064
    • TouchPad ELANTECH Touchpad Driver 13.6.3.1

    The only thing that shows up in the device manager is my mouse I have plugged in

    :)
     
    AvidSurvivalist, Aug 6, 2016
    #1
  2. JENA NICHOLS
    Jena Nichols Win User

    Elantech touchpad not working after Anniversary update.

    Updated to Anniversary edition. Elantech touchpad no longer works and has disappeared from device manager.
     
    Jena Nichols, Aug 6, 2016
    #2
  3. ARTHUR RUI
    Arthur Rui Win User
    Elantech touchpad not working after Anniversary update.

    Hi Jena,



    The issue could be due to an update which resulted on requiring an update on the device driver as well. To resolve your issue, we suggest updating the device driver. Please refer to this support article:
    Update drivers in Windows 10. The said article contains a walkthrough on how to properly update the device
    driver on your Windows 10.



    If you have other queries, don’t hesitate to reach out.
     
    Arthur Rui, Aug 6, 2016
    #3
  4. QINA
    qina Win User

    Elantech touchpad not recognized after Anniversary Update

    i got same problem. after the 1607 update the touchpad has dieded. Also was getting constant crashing but i resolved that now.!
     
    qina, Aug 7, 2016
    #4
  5. AVIDSURVIVALIST
    AvidSurvivalist Win User
    Acer tried to tell me it was because I had Windows 10 Pro, which they told me was not a supported upgrade path... That's what installed when I updated to 10 from 8.1, I have no idea how I got the Pro version.
     
    AvidSurvivalist, Apr 5, 2018
    #5
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Elantech touchpad not recognized after Anniversary Update

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