Windows 10: Elgato Camera Hub Uninstall/ Windows Installer package issue

Hello, I am currently having an issue with uninstalling/ installing the Elgato Camera Hub from https://www.elgato.com/en/downlaods When I first installed my Elgato Facecam i was prompted to download the software from their website. I downloaded the software and it ran fine with no issues until today, when I opened it the app was unresponsive. I tried to uninstall the app right away, but was unsuccessful due to the following error prompt from the Elgato Camera Hub, "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Con

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Elgato Camera Hub Uninstall/ Windows Installer package issue

Hello,

I am currently having an issue with uninstalling/ installing the Elgato Camera Hub from https://www.elgato.com/en/downlaods

When I first installed my Elgato Facecam i was prompted to download the software from their website. I downloaded the software and it ran fine with no issues until today, when I opened it the app was unresponsive. I tried to uninstall the app right away, but was unsuccessful due to the following error prompt from the Elgato Camera Hub, "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."

As a disclaimer, I tried to unregister and reregister the Windows Installer through Run - this didn't solve the issue. I've tried to uninstall from both the "Apps & Features" and "Programs and Features" windows. I cannot repair it either, when I try the same prompt from uninstalling appears.

My system:

OS - Win10 Home x64

Motherboard - Asus Rog Strix B550F-plus

CPU - Ryzen 5 5600x

GPU - Radeon Power Color Red Devil 6700xt

RAM - (4x) Corsair Vengeance RGB Pro 8gb

SSD - (2x) Crucial P.2 1tb

My goal here is to fix whatever the current issue is, and then reinstall the software so that I can actually use the camera I've bought. Please help and thank you in advance.

 

Windows 10 update issue - camera

Hi,

Thank you for posting your query on Microsoft Community.

I would require more information to help you better.

What is the make and model of the camera?

I would suggest you to make sure the camera is installed properly and listed under Device Manager.

Follow these steps:

• Press “Windows key + X” from keyboard.
• Select “Device Manager” option from the list.
• Check if the Camera is listed in the devices list.

If it is not listed then the Camera driver is not installed. I would suggest you to run “Hardware and Devices” troubleshooter to diagnose and fix the issue.

If the camera is listed in the device manager, then perform the following troubleshooting methods:

Method 1:

You may try running the Hardware and Device troubleshooter and check if it helps.

a. Press Windows Key +R, type Control Panel.

b. Type troubleshooting in the search bar, click on troubleshooting.

c. Click on Hardware and Sound, click on Hardware and Devices.

d. Follow the steps from the wizard to run the troubleshooter.

Method 2:

If that doesn’t work, then I would suggest you to perform troubleshooting steps from the link “What
to do if you have problems with an app” to diagnose and fix if the issue is with Camera app.

Method 3:

If this doesn’t fix the issue, I would suggest you to uninstall the camera from Device Manager then reinstall it and then check if this fixes the issue.

Follow these steps:

• Press “Windows key + X” from the keyboard.
• Select “Device Manager” option.
• Search for Camera, then right click and select “Uninstall”.
• Then restart the computer.
• Download the latest driver from the Manufacturer’s website and install it.

Please do let us know if you need any further assistance related to Windows, we will be glad to assist you.

 

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could someone please list the steps they follow to install windows with a dual core processor and windows xp service pack to. I'm reletively new to amd dual core and i feel i'm missing a step. All help will be appreciated. thanx