Windows 10: email account recovery stuck on solve puzzle

Hi, I need to reset my email password and i have two step verification. The first verification to my email is fine, then when i try to send a code to my phone, it asks me to solve a puzzle which comes up with a green tick. Then nothing. doesn't load another page or have any way of progressing to the next step,Please help!

:)

 

Microsoft Classic Jigsaw Puzzles - How to re-look at solved puzzles

Thank you for writing to Microsoft Community Forums.

You can try the step below to check the last solved puzzle.

Method: Check last played game.

1. Open Jigsaw Puzzle.
   
2. Search for My account and you will see images below
   My account, click on the image and all your last solved puzzle will be there.
   

If you have any further question related to the game, I suggest you please check

Microsoft Casual Games Community.

Regards,

Amit Sunar

Microsoft Community – Moderator

 

email account hacked. please help

I have a yahoo email account that seems to be hacked. Following are hacking activities I have noticed.

1) Spam emails being sent from my account to my account and my recovery email account.
2) Recent emails in inbox are missing
3) New emails in deleted mails folder

I have reset passwords for both my email account and recovery email account and also re-installed my mac but still spam emails are being sent from my account to my account and my recovery email account.

My mac was not even turned on when those emails were being sent. No one else knows my password. I do access mail from my iphone and ipad too.

Its my primary email account please help.

Thanks

 

Unauthorized Emails from my account?

It is more than likely that your email account was hacked, either by a virus sniffing your password, or just simply hacked.

Either way, change your password on your email account. Unfortunately the damage by already be done. They already have your contact list and your email address associated with that contact list. There is nothing stopping them from sending out emails using their own SMTP servers to everyone on your contact list and claiming the emails are from your email address. They don't actually have to have access to your yahoo account or even any yahoo server to send emails to people that come from your address.