Windows 10: Email folders not retaining data

Discus and support Email folders not retaining data in Browsers and Email to solve the problem; I discovered that dozens of email messages I had moved to special folders for safekeeping have all been deleted. Is there a setting to prevent this, or... Discussion in 'Browsers and Email' started by connellg, Sep 14, 2016.

  1. connellg Win User

    Email folders not retaining data


    I discovered that dozens of email messages I had moved to special folders for safekeeping have all been deleted. Is there a setting to prevent this, or a better retention method if not?

    :)
     
    connellg, Sep 14, 2016
    #1
  2. DonTolson Win User

    if I delete an email on my phone, it does not appear when I get into office and start outlook, is this correct?

    but shouldn't the deleted email be retained in the Exchange 'Deleted' folder?
     
    DonTolson, Sep 14, 2016
    #2
  3. Alden Rey Win User
    i have gmail & windows 10

    Hi Kevin,

    We understand that you want to retain the folder created on your email.

    For us to narrow it down and provide you the proper resolution, may we know what type of email are you using? Would it be Web-based email, POP3 or IMAP email?

    Regards.
     
    Alden Rey, Sep 14, 2016
    #3
  4. dalchina New Member

    Email folders not retaining data

    Hi, if you can specify the path to those 'special folders' and whether the drive was internal or external (e.g.) perhaps someone will be able to comment.

    Did you confirm the email files were present in those folders after moving them?

    Naturally we don't know what software may be running or what scheduled tasks there may be on your PC...

    Was the rest of the disk containing those folders ok?
     
    dalchina, Sep 14, 2016
    #4
  5. connellg Win User
    The special folders are simply thos created within email to store messages received or sent. This all takes place within the Windows 10 email application.
    The drive is the internal C drive.
    All the emails that were moved to special folders remained in their new folders for some period of time, but were eventually deleted by Windows.
    The running software is Windows 10.
    No other scheduled tasks were running.
    C-drive is OK.
     
    connellg, Sep 15, 2016
    #5
  6. RolandJS Win User
    My guess is that there is a "delete clock" at work; a setting somewhere needs to be adjusted to: never delete emails.
     
    RolandJS, Sep 15, 2016
    #6
  7. dalchina New Member
    Hi, have a look at this:
    How To: Manage Email Folders in the Windows 10 Mail App | Windows 10 content from SuperSite for Windows
    - so I'm wondering, given that, how you created the folders?

    Note the comment that the Mail app is limited.. so you can't treat it in the same way as, say, Thunderbird.
    It's worth you researching that further, and deciding if Mail is for you.

    Of course Mail may have moved on since that article..

    ==========================
    Could the deletion have been related to a Windows or Mail app update?
    Of course that may be hard to know, unless you can correlate the dates and times.

    By default apps store data here: This PC for the Windows C: drive in the %LocalAppData%\Packages folder.

    I don't use Mail, so have nothing there. Unfortunately my guess would be that won't help you recovering data for at least a couple of reasons.

    You could try an experiment: create a new folder, copy some mail into it, monitor it, and see if you can correlate its deletion (if that occurs) with any other event.
     
    dalchina, Sep 15, 2016
    #7
  8. gpstoloff Win User

    Email folders not retaining data

    gpstoloff, Apr 5, 2018
    #8
Thema:

Email folders not retaining data

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