Windows 10: Email from 'Hacker'

Hi, I had an email from Hacker to my ntlworld.com email address saying they have gained access to my devices and have my password, also said they installed a trojan virus etc, i have changed my email password, they ask for $600 or my files Photos etc will be shared,

:)

 

Admin email replaced with hackers email. How can I point admin role to new email?

Yes, I want to get rid of the hacker's account.

The hacker's email account is the administrator account. I set-up a
new Microsoft email account also as an
admin under family & friends, but hacker's is still the main admin. Will I be able to use the new admin account I set-up when doing what you suggest? The hacker's admin email has thwarted me from removing his as I don't have his password or phone
number.

 

Admin email replaced with hackers email. How can I point admin role to new email?

1. You must be the Administrator on the computer to run the commands I listed earlier.

2. Change Admin Account in Settings

How to change a Windows 10 user account type and why you might want to

3. There are utilities (free) that can locate passwords on the device. These are from NirSoft.

EncryptedRegView,

CredentialsFileView, and
VaultPasswordView

EncryptedRegView will decrypt passwords found in Windows Registry

4. As Greg said, go to every site you do business with and change your passwords to secure your accounts.

5. If nothing works, Perform a clean install of Windows 10 which will wipe account information out on the system.

How to do a Clean Install of Windows 10 the Easy Way

Scroll down to Erase Everything in this tutorial to see how to completely erase data on the pc so you can register your account on the unit. These are the steps one would do if selling or donating the pc. There are steps on how to backup your files in the
beginning of the tutorial.

What to do before selling your old PC

 

old email addresses

Thank you for updating me HA.111

Here is the step to remove that old email address.

Start typing an email address into the “To” field. As soon as you see the old email address being recommended as one of the potential candidates, use the down arrow key to scroll through the list of suggestions. Once you highlight the old email address, type the delete key. In many cases, this will actually remove the entry not only from the current list of suggestions but from future suggestions as well. You may even find that as you mouse over the drop-down list the highlighted item will have an “x” to explicitly allow you to delete it.

Just do this step and your good to go.

Continue to have an escellent day HA.111

Best regards,

Anthony C. De Jesus

Independent Advisor