Windows 10: Email missing image header and all HTML

I am having trouble with the new Outlook app when I receive an email from a certain email address the email is missing all of the graphics and any HTML so all I see is just written text it is not happening with all emails it is only happening on the email that I received from a certain email address I have tried to reset the app and I have tried restarting it but it continues to be a problem attached is an image that shows what I get at the top of the email the image has been added but it shows there yet then I'm having the problem with

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Email missing image header and all HTML

Thank you for providing the screenshot. It looks like you're using the new Outlook app, which may have a different interface and settings layout compared to the classic Outlook app. Let's adjust the steps to better suit this version:

Check the Sender's Email Format:

Ask the sender to ensure their email is being sent in HTML format, not plain text.

Check if Viewing Settings are Adjusted:

In the Outlook app, go to "Settings" by clicking on the gear icon.

Navigate to "Mail" > "Layout" and check if there are any settings that might be forcing plain text or blocking images.

Safe Senders List:

Go to "Settings" > "Mail" > "Junk email".

Make sure the sender's email address is not in the blocked senders list.

Add the sender's email address to the safe senders list.

Update Outlook:

Ensure you are using the latest version of the Outlook app.

Go to "Settings" > "About Outlook" and check for updates.

View Email in Webmail:

Open your Gmail account in a web browser and check if the issue persists there. If the email appears correctly in the web app, the issue might be with the Outlook app settings.

Try Switching Back to Windows Mail and Calendar:

According to your screenshot, there is an option to return to Windows Mail and Calendar.

Click "Open Mail now" to switch back and see if the issue persists.

Please try these steps and let me know if any of them help resolve the issue. If the problem persists, I have more solutions we can try.

Best regards,

Gyula

 

Email missing image header and all HTML

Hi,

Sorry to hear you're experiencing this issue with Outlook!

It seems that the problem is specific to emails from a certain email address. Let's try a few steps to resolve this:

Check the Sender's Email Format:

Ask the sender to ensure their email is being sent in HTML format, not plain text.

Disable Plain Text Mode in Outlook:

Go to Outlook settings.

Navigate to "Trust Center" and then "Trust Center Settings".

Under "Email Security", uncheck "Read all standard mail in plain text".

Clear the Outlook Cache:

Close Outlook.

Go to C:\Users\[Your Username]\AppData\Local\Microsoft\Outlook\.

Delete the folder with the cache files.

Restart Outlook.

Check Email Protection Settings:

Go to Outlook settings.

Navigate to "Junk Email".

Make sure that the sender's email address is not in the blocked or restricted list.

Add the sender's email address to your safe sender list.

Update Outlook:

Ensure you are using the latest version of the Outlook app. Sometimes, updates fix such issues.

View Email in Webmail:

Check if the issue persists when you view the email through the Outlook web app (Outlook.com).

If the email appears correctly in the web app, the issue might be with the desktop app settings.

Reset View Settings:

Go to "View" tab in Outlook.

Select "Reset View" to restore default view settings.

Please try these steps and let me know if any of them help resolve the issue. If the problem persists, I have more solutions we can try.

Best regards,

Gyula

 

Email missing image header and all HTML

I am having trouble with the new Outlook app when I receive an email from a certain email address the email is missing all of the graphics and any HTML so all I see is just written text it is not happening with all emails it is only happening on the email that I received from a certain email address I have tried to reset the app and I have tried restarting it but it continues to be a problem attached is an image that shows what I get at the top of the email the image has been added but it shows there yet then I'm having the problem with