Windows 10: Email print colour

Hi,

I have just installed an old Epson Stylus DX4400 printer/ scanner and have the following problem.

When photocopying it will copy in black but when printing emails it prints the header / sender / topic of the email in black but the content in pink even though the email is all black on the screen. The operating system is Windows 10.

As the printer is is printing ok in both colours I'm guessing its more to do with the settings on my laptop which is a HP

Any suggestions please.

PS. Keep it simple, I'm an old technophobe.

:)

 

print from greyscaleto colour

When you goto print a print dialogue box will open where you will be able to choose to print in either colour or black and white. If you press control+p this window will not open so you will need to open the print dialogue window by clicking on the "print"
button sometimes listed in the "file" menu. Also your printer maybe out of colour ink so it might be worth checking the colour ink levels although an error will usually display in windows complaining about a lack of colour ink if trying to print in colour
...

 

Laptop won't print in colour

I cannot print in colour from my laptop. It prints in colour from my phone, which suggests there is a problem with the system on my laptop. Does anyone have any ideas how to fix this, please?

Thanks

 

No colour printing after Windows 10 upgrade

Hello

I am running 64-bit Windows 10 and Office 365 with automatic updates. The most recent updates were installed on 16 June 2017.

I have lost all colour printing on my HP CP5225 networked printer. Everything prints in grayscale, regardless of the print settings. The printer itself is OK and my wife (who is still using Windows 7) can print to it in colour across our network.

This is a very recent fault but I am not sure exactly when it started. Previously I had no difficulty colour printing under Windows 10.

I have tried deleting and re-installing the printer. This made no difference to the fault.

In Device Manager the CP5225 has a print queue, it is listed as a printer, and as a WSD print device. Previously it was working OK on a TCP/IP port. I am not sure when Windows switched this over, or how to switch it back. We have several networked printers.

What do you suggest to restore colour printing?