Windows 10: Email saying they've accessed my computer and demanding payment

Hi, I'm really worried. Someone has emailed me, saying they have a recording of me from my laptops face camera, they know what movie I was watching and are supposedly in possession of my personal files due to visiting one of their sites. Please help as they threatening me and I need 450eu in bitcoin (which I don't have) in 22 hours. Excuse the long paragraph, I'm just confused and stressed.


* Original title: Pleas Help

:)

 

One computer cannot access other network computers.


So I've tried every troubleshooting step I know:

• Double checked that Net Bios was enabled
• Ran a bunch of network commands:
  • flushed DNS
  • registered dns
  • pinged and located the named computers successfully
• Reset my router to factory settings

Nothing works when I try to access via explorer. I'm still baffled by the fact that every other computer can access each other AND access this computer. It's just the outgoing connection from this machine that doesn't work.

Any thoughts?

 

not accepting payment

Hi Ryan,

One of the factor why you're having issues purchasing an app in Windows Store is due to payment method settings. See this article:

Troubleshoot problems with payment options and follow the suggest troubleshooting steps.

Let us know what happens after following the suggested troubleshooting steps.

 

No payment method.

Hi Darey2013,



Thanks for posting on the forum,



I would suggest to do the following: from your phone go to settings > email+ account > and check the first email on the list under "Microsoft Account", then from your pc log in to this web site

https://commerce.microsoft.com with the same email and password and check, please, under payment method if you can see your credit card listed, if not click
on "add payment method" and add your credit card.



After that restart your phone and check if you can buy an app to test the card.



Let me know if this helps.



Regards.



Gianpaolo