Windows 10: "enable phone sign-in" option not working

Discus and support "enable phone sign-in" option not working in Windows 10 Gaming to solve the problem; When using my new phone to approve a request in authenticator such as setting up passwordless account, I get a "your screen lock has changed" prompt.... Discussion in 'Windows 10 Gaming' started by JeffSpalding, Mar 29, 2025.

  1. "enable phone sign-in" option not working


    When using my new phone to approve a request in authenticator such as setting up passwordless account, I get a "your screen lock has changed" prompt. Then when I click "set up", I get a prompt to "RE-ENABLE PHONE SIGN-IN". Then it spins a while and says "Welcome to phone sign-in. Next time you sign in, you'll get a notification on this app - approve it to sign in. Its simple, easy and more secure than a password" with a "GOT IT". button.Then I click GOT IT, and go back to the "Additional Security" section of the "Update how you sign in..." section in Authenticator and the "Passwordless acc

    :)
     
    JeffSpalding, Mar 29, 2025
    #1

  2. Microsoft account Sign in option under user account is not working

    Hi NAvneet.

    Many thanks for your help. But this didn't work.

    Should I try the below procedure. Someone has suggested this method to similar query in other thread. Pls suggest:

    Please follow the steps to enable the build in administrator and check if it helps:

    • Use the power button on the sign-in screen to Shift+Restart. This will take you to the recovery boot menu.
    • Click Troubleshoot, Advanced options, Startup settings. When given the choice of startup options, try booting the PC in
      Safe Mode with Command Prompt. If you can’t get there, skip to the next major step.
      • If you can get to a CMD window, enable the built-in administrator account:

        net user administrator /active:yes
      • Then restart and sign-in as the Administrator account.
      • Once in the Administrator account, open Regedit
        and go to the following key:

        HKEY_USERS\.DEFAULT\Software\Microsoft\IdentityCRL\StoredIdentities
      • Save a backup of the key: Export the StoredIdentities key to a .REG file on the desktop.
      • Then continue with step 4 below.
    • Use boot media to access the recovery command prompt.
      • Start Regedit.
      • Select the HKEY_USERS key.
      • Click File, Load Hive. and go up in the file system to This PC. Then browse to this file and then click Open:

        C:\Windows\System32\config\DEFAULT
      • When prompted, name it “def”
      • Select this key:

        HKEY_USERS\def\Software\Microsoft\IdentityCRL\StoredIdentities
      • Save a backup of the key: Export the StoredIdentities key to a .REG file on the C:\ drive.
    • Find the subkey under StoredIdentities that matches the name of the Microsoft Account.
    • Delete the key.
    • If you loaded the offline registry hive, go back up in the tree on the left and select “def”. Then click File,
      Unload hive. This option will only be available if “def” is selected.
    • Restart the PC and test sign-in.
    • Once done, you may need to Verify the account in Settings, Accounts in order for it to be fully usable in Windows again.
    • If you used the built-in Administrator account to resolve the issue, please return it to the default disabled state to help keep the Computer secure. To do so follow the steps:
      net user administrator /active:no
    Please create a new administrator account using the Microsoft Account and check.
     
    Shobhitjain2005, Mar 29, 2025
    #2
  3. Your Phone app not working

    Perhaps this may be of help clearing up some confusion.

    If you do a search for "Your Phone" via the Windows 10 start menu, the result takes you to the "Your Phone" app page, which gives you the options to connect/sync your computer to your phone. It is the settings on that page that I have struggled with, because they lead you nowhere, with no way to complete the process. At least, that is my experience.

    But there is another choice in that also shows up farther down in the start menu "Your Phone" the search results called "Link your phone". It takes you to a different settings page titled "Your Phone", but gives you options not found on the Your Phone "app" page, including the ability to add a device, and most importantly, "unlink" your phone. This is the crucial step, which will lead you to the next step of re-linking your phone on your computer. You will come across a popup that displays a QR code (you will be asked to scan this QR code in a further step), and you will be asked to install the the Your Phone app on your phone (even if it is already installed), upon which it will then offer you to confirm the process by either scanning the QR code, or signing into Microsoft.

    For me, for whatever reason, scanning the QR code did not work, but signing into Microsoft did complete the process.
     
    kitpzyxmsir, Mar 29, 2025
    #3
  4. gogreen Win User

    "enable phone sign-in" option not working

    Sign-in Options doesn't work


    In Accounts, when I click Sign-in Options, that text turns darker, indicating selection, but no options appear and I can then select no other choices under Accounts. SFC /SCANNOW shows no integrity violations and my PC is up to date. Any ideas why sign-in options doesn't work?

    I don't remember if I enabled signing in without a password, probably in Windows 7, if that was available, because that may have carried over to Windows 10 when I upgraded. So would the sign-in option simply not work if one enables signing in without a password?
     
    gogreen, Mar 29, 2025
    #4
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"enable phone sign-in" option not working

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