Windows 10: Encrypted drive with a new mobo

TLR; Can I save the user data or recover from a mobo swap.


So I had a Dell tech come out and replace the data cables, keyboard, and mother board on an Latitude 5480.This device belongs to a student and has sensitive information on it. The problem is that the harddrive is encrypted and I am unable to go into any kind of repair mode or safe mode to trouble shoot the issues. The system essentially thinks I swapped a random hard drive into this new setup.


I can enter the users bitlocker password to unlock the drive and then it goes to the Windows 10 black screen with the blue windows icon. The circle spins for a few minutes then it restarts at the bitlocker password.


I can also access Bios before bitlocker kicks in. On a side note this was an windows 7 machine that was upgraded to windows 8 and finally to Windows 10 Education for encryption purposes. I can only get to the Windows screen or have the hard drive seen while it is in the following settings unlike a new setup being in uefi and ahci/raid with secure boot on.


Boot Sequence: Legacy

Advanced Boot option: Enable legacy option ROMs

SATA Operation: Raid

SecureBoot: Disabled (Cant be on in Legacy mode)


Any change to these settings make the hard drive not found.

:)

 

Device Encryption not avaiable

Hello Fraczek,

Thank you for contacting Microsoft Community.

We understand your concern in this regard.

• Are you referring to BitLocker Drive Encryption?
• What preventing you from doing this?
• Did you get any error message or code while doing this?

Before you come up with the above information, suggest you to refer the article

Help protect your files using BitLocker Drive Encryption and see if it help you.

Do refer the article
Windows BitLocker Drive Encryption Step-by-Step Guide and check if it help you with the required information.

Keep us posted if you require further assistance.

 

BitLocker Encrypted Hard Drive to MAC

Hi,



Thank you for posting your query in Microsoft Community. I regret the inconvenience caused to you. Let me help you.



I suggest you to perform below mentioned steps to disable BitLocker.

To disable BitLocker I would suggest you try the following steps and see if it helps.

• 
  Press Windows key + X and click on
  Control Panel.
  
• 
  Change View by from Category
  to Large Icons/Small Icons.
  
• 
  Click on BitLocker Drive Encryption and click on
  Turn BitLocker Off.
  
• 
  Follow on screen instructions. Click on Decrypt the Drive
  when the message appears.
  

I would suggest you click on the link below and refer the following article.

Scenario 12: Turning Off BitLocker Drive Encryption (Windows 7)

Scenario 12: Turning Off BitLocker Drive Encryption (Windows 7)

(You can refer the steps in the above link as they are applicable for Windows 10 as well)



Check if it helps.



I hope the information helps. Please keep us posted on the issue. We will be happy to assist you accordingly.

Thank you.

 

Encrypted External Drive that cannot be opened.

Hi Sana,

It is a good idea to use Bitlocker to protect hard drives. Please provide the following needed information:

1. How do you try to access the drive?

2. Do you get any pop-up message when trying to access the drive?

3. Is this an external hard drive?

You can turn off Bitlocker Drive Encryption by following these steps:

• 
  Login as Administrator to your PC.
  
• 
  Click Start, click Control Panel, click
  Security, and then click BitLocker Drive Encryption.
  
• 
  From the BitLocker Drive Encryption page, find the volume on which you want BitLocker Drive Encryption turned off, and click
  Turn Off BitLocker Drive Encryption.
  
• 
  From the What level of decryption do you want dialog box, click either
  Disable BitLocker Drive Encryption or Decrypt the volume as needed.
  

Regards.