Windows 10: Endless black screen after updating AMD drivers on new PC

Hello,I built a new PC a few days ago. Everything was running fine until I decided to use AMD Adrenaline to update the drivers for the GPU for the first time. It finished, asked me to restart my PC. I did so and everything seemed fine, but about 20 seconds after getting to my desktop... black screen. This black screen has never gone away. Anytime I boot the PC, I get the manufacturer’s logo, then nothing but black. I've tried several different times booting to safe mode by shutting down 3 times with the power button, but no repair screen ever shows up. The monitors remain lit rather than going

:)

 

Black Screen During Driver Update

I reinstalled my laptop back to factory settings, and I wanted to update the GPU drivers. But when I try, the screen turns black during the update, but the computer is still running. I was forced to turn off the computer and turn it back on. I used system restore, so now I'm using the default drivers that came with the laptop. Can you guys suggest anything?

 

AMD drivers causing computer to black screen without a cursor

Hello krise1,

Thank you for writing to Microsoft Community Forums.

What is the make and model of the PC?

Generally, this issue is caused by incompatible devices. It can also occur due to connection problem with your display, display adapter driver update or due to issues with recent updates or installations. Kindly follow the below
suggestions and check if it helps.

Method 1: Boot into Safe Mode.

If you are unable to boot to the desktop due to black screen, I recommend you to get into safe mode through WinRE. Wherein, safe mode starts Windows in a basic state using limited set of files and drivers. For more information,
you may refer the article on
Start your PC in safe mode in Windows 10 and refer to the suggestions provided under ‘From a black or blank screen’.


Method 2: Update the Graphics drivers.

If the latest edition of driver is causing the issue, you may revert to the previous edition and check if the issue persists. To do that,

• Right click on the Start menu and select
  Device Manager.
• Locate to Display adapters in Device Manager and expand it.
  
• Right click on the driver and click on
  Properties.
• Select Driver tab and hit on
  Roll Back Driver option.

Else, you can uninstall the latest drivers from the device manager and re-install the old drivers from

AMD Radeon R9 270 Drivers website.

Additional Information: You may also refer to the article on

Troubleshoot black screen errors for further information.

Hope it helps.

Mala S

Microsoft Community - Moderator

 

Installing AMD drivers caused the black screen

I have installed Windows 10 and then my laptop tried to install AMD display drivers. But rebooting the laptop resulted in a black screen. I performed some troubleshooting steps like deleting Windows automatic updates and updating graphic card drivers.
But I still get the black screen. I use Radeon r9 270 gpu, intel i5-4670k cpu. My system is
Windows 10 64 bit.