Windows 10: Entering Correct Bitlocker Key, but PC Still does Not Recover

Hello there,I am experiencing my 2ndsignificant Bitlocker problem on my Dell laptop.My Dell laptop is going to the blue Bitlocker screen upon powering on. I DO have the correct Bitlocker key.However, after I enter the key and click on Continue, the laptop goes to another blue screen, as follows: “Automatic RepairYour PC did not start correctlyPress Restart to restart your PC, which can sometimes fix the problem. You can also press ‘Advanced Options’ to try other options to repair your PC” However, all the options provided that I understand enough to select eventually result in a re

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Entering correct BitLocker recovery key results in 'Failed to unlock with this recovery key'

Hi,

It is possible that the disk or the hard drive is locked out or restricted by your company's server. We would like to isolate this concern for you so we could refer you to the right TechNet forum or provide you the appropriate troubleshooting steps. Kindly
answer these questions:

• Is your computer connected on a network domain?
• Are you trying to recover BitLocker keys to remove them or to access then?
• When did the issue start happening?

We're looking forward to your response.

 

BitLocker Recovery key not correct

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues with BitLocker recovery key on your PC. I will certainly try my best to assist you with the issue.



Let’s try disabling secure boot on the PC. Follow the steps mentioned below and check if that helps.

1. Power the device off and then back on.
2. Look for a message on the boot screen just before or after the manufacturer logo appears. You may need to press the F1, F2, or Delete button, whatever key is indicated on the boot screen to enter BIOS Settings.
3. Inside BIOS, look for a tab called BOOT and select that page. Depending on the BIOS manufacturer, this page could be BOOT, ADVANCED, STARTUP, etc.
4. Look for a setting for UEFI Secure Boot. Each BIOS could have a different name for this. These are the keywords to look for: UEFI, Secure Boot, Legacy Boot.
5. Toggle the Secure Boot setting to disabled and attempt to boot the machine.

In addition, you can try disabling BitLocker using the manage bde commands and see if that helps. Try booting the PC in WinRE mode and then refer the article

Disable-BitLocker



Kindly follow the steps to boot to WinRE mode.

1. Reboot the PC using Power button and once you see the manufacturer logo press the power button again.
2. Repeat step 1 at least 2-3 times until you see the System Recovery Options screen
3. On the System Recovery Options screen, select
   Troubleshoot> Advanced options > Command Prompt.

If the issue persists, I would suggest you to post your query on TechNet
forums, where we have support professionals who are well equipped with the knowledge on issues related to Bit-Locker, to assist you with your query.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Recover BitLocker key from Key ID

It doesn't work. The specific device I need to recover the key is not on the list, neither an option to retrieve the BitLocker code using its Key ID as the blue screen says.