Windows 10: Entra ID login stuck at 'More information required' after local AD sync

Discus and support Entra ID login stuck at 'More information required' after local AD sync in Windows 10 Software and Apps to solve the problem; We have multiple users that experience issues after changing their password in the local domein.The passwords gets synced to Entra ID after which they... Discussion in 'Windows 10 Software and Apps' started by Bits_and_pieces, Mar 10, 2025.

  1. Entra ID login stuck at 'More information required' after local AD sync


    We have multiple users that experience issues after changing their password in the local domein.The passwords gets synced to Entra ID after which they are required to enter their credentials again in Outlook, Teams etc. The password is accepted but then it shows a screen 'More information required' even though they already set up MFA. Clicking 'Next' on this screen just shows a white, blank window for a long time.Our current workaround is to reset MFA. Then the login procedures continues and users can register their MFA methods again.Anyone else experiencing this issue or knows a solution so w

    :)
     
    Bits_and_pieces, Mar 10, 2025
    #1

  2. Windows 11 Pro successfully added work account using Entra ID, but now does not recognize password to login to work account. Please help

    Using Windows 11 Pro I successfully added work account using Entra ID. It shows up in "Other users" as Work account with Azure AD. I can see this by logging into separate microsoft user account set up as administrator account on same laptop.

    However, if I log out and try to log back in to work account using email and password, I get "incorrect password". I've tried with 2 separate work accounts, both connected and show up in accounts as Azure AD, but will not accept password on login. I am 100% positive using correct password.

    I checked Microsoft Entra through Microsoft 365 business administrator account and it shows laptop is connected with the work email login account I used.

    I am not sure why Windows is not accepting my password to login to laptop.

    Please help. Thank you.
     
    Joe needs help please, Mar 10, 2025
    #2
  3. Some windows 11 devices shows as Entra ID registered in Intune

    Some devices onboarded to Intune with self deploying Autopilot mode, and now they shows as Entra ID registered in Intune and not Entra ID joined. Why these shows Entra ID registered and how to make them appear Entra ID joined.
     
    DY365-2022, Mar 10, 2025
    #3
  4. Entra ID login stuck at 'More information required' after local AD sync

    Local user disappeared frin login options after upgrade

    Hi Zoee,

    Thanks for the reply. Unfortunately, I was unable to fix the issue. Here are my steps:

    • I've uninstalled the last 3 updates (the ones from september):
      • however, they keep getting reinstalled:

    Entra ID login stuck at 'More information required' after local AD sync f528a5b8-45e7-4aef-a9f2-9bf99fd6c850?upload=true.png


    • I've added two new users: one from the GUI, the other as you suggested in step 2:
      • They are listed under users;
    • I've also booted in safe mode just to check.
    I still have no way to login other than with the main account. No local users are available at login or when I go to start menu and click on my user.

    Please advise
     
    LeandroRibeiroPT, Mar 10, 2025
    #4
Thema:

Entra ID login stuck at 'More information required' after local AD sync

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