Windows 10: epsom nx515 not working

I downloaded Win 10 last week.
Found out today that my epsom nx515 scanner is not working.

I've tried:

running the Epsom troubleshooter
reinstalling the scanner and rebooting.

The printer works just fine. The scanner is dead.
What do I need to do? Anyone, anyone?

:)

 

Epson Scan wont open in windows 10

had same prob after installing win 10, but sorted it, win 10 seems to change the settings, go to your Apps?programs list, go to E & find all the programs there for Epsom, open the one called Epsom Scanner Settings, if it has the network checked choose
LOCAL check that it is looking at the right printer close the prog & then reopen ur Epsom Scan prog & it will now work, u may need to reboot but prob not, this cured mine.

 

Epson Scan wont open in windows 10

had same prob after installing win 10, but sorted it, win 10 seems to change the settings, go to your Apps?programs list, go to E & find all the programs there for Epsom, open the one called Epsom Scanner Settings, if it has the network checked choose
LOCAL check that it is looking at the right printer close the prog & then reopen ur Epsom Scan prog & it will now work, u may need to reboot but prob not, this cured mine.

 

Have you tried downloading & installing the scanner driver listed under DRIVERS in link below:

https://www.epson.com/cgi-bin/Store/...Type=Downloads

 

Thank you for the reply. Per your suggestion, I just downloaded the items listed as Recommended for You and also Drivers. Now, I am being told to connect the printer/scanner to the laptop with a cable I don't have, so ordered it on Amazon just now. Is there a workaround, or do I need the cable? Thanks!

 

You may need that USB cable to scan (regrettable it didn't come with device) but were you able to scan wirelessly prior to downloading Win 10....assuming you upgraded from previous Windows version....also the URL provided listed manuals, etc for your device. You may want to check out for more info...

 

Update: Found this may help.... https://www.epson.com/cgi-bin/Store/...93&foid=207390

 

The printer cable arrived. I attached it to the printer and laptop usb port. Reinstalled the software from disc. Printer works wirelessly, scanner doesn't. I'm frustrated. What am I doing wrong?

 

I sent an email to Epson tech-support describing my problem. Within 24 hours, I had a response. I followed their instructions. The scanner now works flawlessly! Problem solved