Windows 10: Epson-400 does not repond to scan button after Windows 11 update

My Epson-400 Scan Smart software stoppend working after a Windows 11 update in November 2024. It was suggested that MS released update KB5048667 to correct. There have been reports that this updated does not install and if it is installed, it does not correct the problem? How are your customers able to continue using their scanners and other devices connected with USB?

:)

 

app buttons missing in windows 11 - epson scan

Same issue with Epson Scan Software (Epson Stylus SX235W) missing buttons since upgrade to Windows 11. Changing compatibility settings or high DPI settings did not fix it. Thanks for the earlier suggestions. I can also confirm that if you click on the window and press ALT, buttons will reappear. Sigh...best solution for now.

 

app buttons missing in windows 11 - epson scan

With my old 1680 Expression Network (Epson Scan Utility 3.04 from 2007) only ALT-Key is a workaround.

The other suggestions do not work:

Trish Semmens

I had this problem with the driver for the Epson Perfection V550 scanner on upgrade to Windows 11. The Epson UK support site says that the issue is fixed in versions of Epson Scan released after 15 October 2021

Windows 11: Epson Scan missing buttons - Epson

The latest version for my scanner according to the Epson UK website is version 3.9.23 still dated 11 July 2018.

The bug notice linked by Andreas_186 led me to look around a bit on the Epson Japan website. Although it does not recognise the V550 I found a patch program at

EPSON Scan Display Patch | Driver Software Download | Support & Download | Epson

The program is EPSONScan_W11P_20211102_S.exe

I downloaded and ran this and despite an error message the buttons reappeared.





Yes, it was in Japanese so I didn't bother. I went to the following website and it worked.

Printers | Epson® Official Support

- Enter product name. In my case WF-7610

- Check that operating system is correct - I had to change to Windows 11 (Go)

- Went to Utilities - Selected Epson Scan Common Updater V1.0.0 +

11/15/21 | 10.5 MB | ESCU_W11.exe - DOWNLOAD

It worked. I can now see Scan & preview buttons.

Good luck everyone.

 

app buttons missing in windows 11 - epson scan

I had this problem with the driver for the Epson Perfection V550 scanner on upgrade to Windows 11. The Epson UK support site says that the issue is fixed in versions of Epson Scan released after 15 October 2021

Windows 11: Epson Scan missing buttons - Epson

The latest version for my scanner according to the Epson UK website is version 3.9.23 still dated 11 July 2018.

The bug notice linked by Andreas_186 led me to look around a bit on the Epson Japan website. Although it does not recognise the V550 I found a patch program at

EPSON Scan Display Patch | Driver Software Download | Support & Download | Epson

The program is EPSONScan_W11P_20211102_S.exe

I downloaded and ran this and despite an error message the buttons reappeared.